Manager, Content Operations (Remote)

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.

What you'll do here

The Manager, Content Operations (MCO) coordinates the day-to-day content team operations ensuring that resources, including, people, budget, time, processes, and technology are optimized and deployed efficiently and creatively. It is the responsibility of this role to facilitate, expedite, and improve communication, processes, workflows, standards, and data/analytics that clear the way for the delivery of engaging, high-quality learning products.

As a member of the Content Leadership Team (CLT), the MCO drives an overarching content strategy that connects team activities to business priorities (CW and ed2go) and facilitates needed changes, mediating the downstream impact from shifts in larger business priorities.

General Role Requirements

People Management and Talent Development

The MCO leads a team of internal personnel and is responsible for the sourcing, management, and performance of vendors and other external service providers.

• Leads a team of internal personnel, as well as the sourcing, management, and performance of vendors; owns standard processes and intelligence around sourcing, contracting, and assessment of vendors, SMEs, and other contractual experts.
• Fosters a successful, connected team culture, that allows for open feedback, and innovation, and is consistently evolving to meet the needs of the team and the business.
• Communicates optimally across collaborators with a high degree of interpersonal intelligence.

Technology & Data

The MCO, through regular engagement with Content team members, will identify the right technologies to solve inefficiencies, improve communication, gather significant data, and enable clarity. The MCO will coordinate key initiatives across fiscal years seeking to use current and new systems to create agility, allocate and lead resources efficiently and strategically, and will strive to find technology solutions to recurring problems. This role will build scalability by focusing on salient tasks, including content authoring, content reuse, and integrations, as well as just-in-time priorities.

• Is the go-to technical authority for the team, driving the evolution of the LMS platform, and other technological tools related to content creation and delivery.
• Asks the right questions to analyze situations accurately acquire data from multiple and diverse sources when solving problems, and uncover the root causes of difficult problems.
• Observes trends from multiple data streams, like team performance, project needs, and product strategies, casting a broad net to find solutions that increase team agility and capacity.
• Is a data leader, driving and evolving the collection and reporting of key analytics to underpin content team decision-making.

Runway Management: Resource Planning, Allocation, and Oversight

The MCO, in collaboration with CLT members, creates and implements a multi-year runway and budget that supports key business priorities, including the development of net new courses and the revision and maintenance of courses in the ed2go catalog.

• Focuses efforts on continuous improvement; has a curiosity about identifying and seizing opportunities to increase scalability and agility.
• Understands business and product priorities, and marshals resources efficaciously to get things done.
• Applies knowledge of internal structures and processes to accomplish goals
• Acts conclusively, understanding how much planning and collaboration are vital and when action is required.
• Collaborates with Content Leadership Team to continuously and thoroughly evaluate service providers who provide design and delivery services to the content team.

Required Qualifications

• Bachelor's Degree: Advanced degree preferred
• 5-years' experience building and delivering online education programs within the adult learning space
• Experience in a role with direct people management or the ability to influence and lead outside of a formal supervisory role
• Ability to build successful relationships with external resources, including vendors
• Experience in an operational or project management role and collaborating in a fast-paced environment.
• Experience working with or handling vendors
• Interpersonal savvy with exceptional communication skills, engaging presentation abilities, and the ability to partner effectively with team stakeholders, as well as cross-functional colleagues
• Balanced, empowering leadership style to flexibly lead diverse talent
• Dexterity with a variety of technologies including learning management systems, productivity software, particularly MS Excel and PPT, databases, and data visualization tools

Ed2go, part of Cengage Group, has empowered millions of learners looking to improve their skills, get employed, and build a career. With over 2,000 academic partners, a growing roster of corporate customers, and an expanding direct-to-consumer channel, we are looking to significantly accelerate our business to address the global skills gap. Ed2go provides a catalog of more than 1,000 online courses across a wide variety of topics and industries to Continuing Education Departments within US Colleges and Universities. These non-credit offerings enable academic partners to upskill their community, enabling people to return to employment, make career transitions, and increase their earning power!

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen and Equal Employment Opportunity is the Law notice by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or you may call us at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Base Pay Range

The full base pay range has been provided for this position. Individual base pay will vary based on qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$84,400.00 - $135,000.00 USD