Manager, Customer Experience (화순)

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Position Overview: We are seeking a dedicated and expert Site Leader to manage the operations of our Satellite Customer Experience Center in Hwasun-gun. The Site Leader will be responsible for overseeing all aspects of the center's activities, including technical support, business development, and collaboration with local collaborators.

Key Responsibilities:

Leadership and Management:

• Lead and manage the day-to-day operations of the Satellite Customer Experience Center.
• Ensure the center meets its strategic goals and objectives.
• Supervise and mentor staff, fostering a collaborative and innovative work environment

Want more jobs like this?

Get jobs in Hwasun, South Korea delivered to your inbox every week.

Get Jobs

Send me The Muse newsletters for the best in career advice and job search tips.

By signing up, you agree to our Terms of Service & Privacy Policy.

• Identify and develop business opportunities within the advanced bio-industry special zones, particularly in Jeollanam-do and surrounding areas.
• Develop and propose technical teamwork plans through our company's TVP to government offices, companies, schools, research institutes, and hospitals in the region.

• Provide close technical support tailored to the needs of customers and companies entering the bio-industry zones.
• Propose customized workflow solutions to enhance operational efficiency and effectiveness.

• Develop collaborative systems such as credit certification programs, annual education recognition programs for public officials, and executive proficiency improvement programs for companies.
• Support the promotion of the regional bio-industry by developing and implementing these collaborative systems.

• Master's degree or higher on biochemistry, molecular biology or relevant major
• 3+ years of laboratory experience
• 7+ years of experience in a related industry.
• Validated experience as a team leader in sales, technical support, or marketing within the bio-industry.
• Experience in training in at least three of these subjects is required.
• Research or development experience in cell/gene therapy, vaccines, or pharmacy/pharmacology is highly desirable

• Cell Culture: Proficient in cell culture techniques, including maintenance and manipulation of cells.
• Gene Expression Analysis: Skilled in analyzing gene expression and protein levels post-gene delivery using techniques such as PCR/RT-PCR, Western blotting/ELISA, and protein expression/purification.

• Research Proposal and Grant Management: At least 1 year of experience in managing laboratory supplies and inventory.
• Pharmacy/Pharmacology Experience: Practical experience in pharmacy or pharmacology will be considered a strong asset.
• Proficient skills/knowledge for stem cell/organoid culture, cell line and animal model monitoring or gene editing and delivery