Manager, Customized Learning Solutions

Position Summary

Making the future is everyday life at Samsung. We're seeking innovators who are called to not just change the world, but build a better one. We enable the best technology hardware on the planet, however, our best is always a prototype for something better, and our people thrive with a driven mindset - better build on better. We believe innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners and communities.

Role and Responsibilities

The Customized Learning Solutions team supports the ongoing training relationship with our direct carrier partners, big box retail, Samsung Experience Stores, and all other strategic consumer channels. In partnership with our internal learning strategy team, the employee will work with our cross-functional channel partners to provide end-to-end learning support and partnership to sell-in SEA design and delivery strategy.

This role is the primary training manager responsible for the end-to-end training approach for their assigned account. This individual takes a design and learner-centric approach to define and routinely validate learning needs for targeted audiences.

The selected candidate leads the intake and prioritization, design, development, and plans the delivery of large-scale learning projects including national events, e-learning projects, face-to-face and virtual courses, and any ad-hoc requests that will enhance our channel relationships and our position in the marketplace. They will think outside the box to tap into all modalities of learning. This individual will work collaboratively and strategically under minimal supervision. They will work alongside their peer group which includes individuals assigned to our portfolio of accounts, the global retail strategy and learning architecture, global content design, and the sales delivery and enablement teams. Holistically, this individual will provide end-to-end customized learning solutions, based on the respective account they are supporting.

Common Essentials/Duties and Responsibilities

• Lead the content management process including instructional design and delivery to internal and external partners.
• Understands the need for media engagement and how, when, and where to use this modality.
• Partner with internal channels and business partners to translate business performance needs into learning and development solutions (e.g., physical/virtual materials, instructor-led, e-learning, product workshops).
• Design and manage the execution of account-specific training.
• Collaborate with the Channel Management team to work with Carrier customers to fulfill requirements for device training.
• Proactively collect and aggregate consumer, business, and account-specific insights to uncover areas of opportunity.
• Leverage insights in conjunction with learning methodology to ideate, create and deliver relevant account-specific training modules.
• Use data to measure account training effectiveness and create a proposed strategy to drive incremental sellouts.
• Execute a data-backed account-specific strategy that ladders into a global retail learning strategy

• Attend weekly account staff meetings to help drive monthly priorities and actions that are needed from the field sales organization.
• Serve as primary training POC (point of contact) for the Channel Management team
• Serve as Channel Management SME (subject matter expert) and POC for the Retail Training team and Field Sales Team, alongside the CLS Senior Manager.
• Work collaboratively with various SEA functional areas to execute the strategic "Go to Market" direction.
• Project manage Retail-Account training initiatives
• Actively work with the field sales team on messaging and training activities within Account spaces
• Identify and tracks retail knowledge and training effectiveness and develop action plans to address
• Collaborate in business planning sessions with Channel Management leadership, as needed.
• Partner with field organizations on local activity support.
• Provide insight to the CLS Senior Manager and Channel Manager to establish visit training expectations of the FSM based on key account initiatives.
• Able to build presentations and rapid development materials in various brand formats.

Required expert-level experience with Adobe Creative Suite (Specifically InDesign), Articulate Storyline, Photoshop, Captivate, and Microsoft PowerPoint

Skills and Qualifications

We Are Looking For:

• Creative: Experience Design and ability to create simulated learning in addition to other modalities.
• Collaborative: Ability to work closely with SMEs, gain business acumen, understand what is needed to drive success in a timely manner, and a "solve for yes" attitude
• Adaptable: the ability to switch gears due to the demand of the business in order to meet new deadlines.
• Thorough: the ability to condense the content in a concise and understandable format for the audience.

Background/Experience

• A High School Diploma or equivalent with 8 + years of directly related experience or a Bachelor's Degree with 6+ years of experience is preferred.
• Prior experience will include developing and planning employee training programs. Line of sight to Go-to-Market and product training is a plus.
• Experience in the telecommunications and/or wireless industry is a plus, requiring training management, account management, program management, project management, or equivalent work experience in training, planning or operations.

• 2 years experience creating training materials with an understanding of a Sales Business environment with demonstrated experience working effectively with individuals, groups, and other organizational units to carry out the goals of a training function.

• Prior account management experience preferred with a proven track record in executing an account strategy.
• Experience with e-Learning authoring tools such as Articulate Storyline and/or Adobe Captivate. Expert-level proficiency with Microsoft Office products, including Excel, Word, Outlook, PowerPoint, and Adobe InDesign, including Photoshop and Illustrator.
• Experience in Camtasia, Flash, HTML5, Adobe Acrobat X Pro, Adobe Premiere is a plus.
• Demonstrated ability to build graphics and rapid video development is also a plus.
• Understands Adult Learning Theory and Methodology.
• Understands how to leverage Kirkpatrick's Learning Evaluation and Effectiveness model.

Necessary Skills and Attributes

• Develop and maintain excellent working relationships with all appropriate levels within and outside the company including SEA management, co-workers, and customer representatives.
• Demonstrate competency in both oral and written communication modes for internal and external personnel at all levels, especially in customer support product training program delivery areas of clients, prospects, and companies.
• Work independently and in a team environment, in order to achieve personal and team goals and complete assignments within established time frames.
• Positive and creative mindset and willing to be open to development from peers and leadership.
• Impeccable oral, verbal, and written communications and presentation skills.
• Demonstrate excellence in time management skills and follow-up to ensure meeting on-time deliverables.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [email protected] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.