Manager - Global Project Support

We are hiring for Deputy Manager - Global Project Support in Chennai Location

Job Responsibilities:

This is a technical support department [ GCS] looking for 1+ years' experience to manage the DCS Advisors who would get an opportunity to learn and communicate with Global Customers of Schneider. This is a specialized technical support department where you learn and communicate on various automation products of customer bases by understanding the customer issues on day-to-day basis.

Describe TAC role in brief:

The Global TAC SE EECI Team in Chennai provides advanced technical support to automation customers worldwide in the field of process automation. TAC's responsibility encompasses both hardware and software system analysis for Foxboro DCS and Triconex systems, including upcoming versions. TAC EECI, located in Chennai, servers as an expansion of Schneider's TAC USA.

Job Description -

• Work with internal and external customers, providing technical expertise and support.

• Perform remote login administrative visits to update and maintain remote connectivity to our customer Foxboro Distributed Control Systems (DCSs) via our Schneider Electric DCS Advisor Servers via a secured VPN connection within a secured room.

• Troubleshoot various aspects of the DCS Advisor offering, such as: VPN connections, customer and Schneider Electric firewall settings, WSUS updates, Trellix updates, Schneider Electric's data collection software, and more. Experience with Microsoft Active Directory and Trellix ePO preferred.

• Work with diligence independently and also on teams to find new solutions.

• Interact with people around the world with a broad range of cultural and professional backgrounds.

• Participate in new product planning and rollout campaigns.

• Configure and perform internal infrastructure workstation and server backups and restores.

Qualifications

Qualification & Experience -

• 2 years in a services support / customer support role.

• General Networking knowledge.

• Any degree / Associate's or BE / IT / Cybersecurity preferred but not required.

• Microsoft Windows operating system experience in both workgroup and active directory environments.

• Experience with Microsoft products such as WSUS, SCCM, and SQL.

• Experience with Cybersecurity products such as Trellix and Palo Alto firewalls preferred.

• Good English speaking with clear communication skills is mandatory to regularly communicate with Global customers and attend global meetings.

Schedule: Full-time
Req: 0097WL