Manager, Inside Sales (R-16837)

Why We Work at Dun & Bradstreet

Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,500+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.

The Inside Sales function is responsible for selling the Company’s products and services to new and/or existing clients and developing or expanding accounts remotely via telephone or other electronic means. Primary responsibility is to maintain and grow the revenue stream through renewal management, cross-sell and up-sell of new opportunities.

Essential Key Responsibilities

• Manage a team of Account Managers and Coaches that proactively work with customers throughout the United States to sell new business, cross-sell and up-sell D&B Service offerings to achieve monthly sales targets
• Actively measure and evaluate the performance of Account Managers, measuring against clearly identified benchmark guidelines; Ensure that the performance of all key metrics in Salesforce.com is properly measured
• Collaborate with all Small Business partners: Campaign Marketing, Reporting and Analytics, Finance, Sales Operations, Sales Planning, Human Resources and other Sales leaders to raise overall sales performance
• Provide coaching and leadership to the team through participation in sales calls in varying stages of the sales process; Develop career plans for each Account Manager and identify areas of exposure and growth to help them achieve their career plan aspirations
• Through sales analytics, ensures our team members understand and professionally communicate our services to customers by demonstrating our commitment to their profitability
• Partner with Business Partners to attract, recruit, build and develop a team of top performing sales professionals; handle all HR related topics for direct reports
• Responsible for personnel administration for the team, including (but not limited to): salary review, coaching & training, team member development, performance management, compliance, and employee relations

Education and Experience

• Associate's Degree - Required
• Bachelor's Degree - Preferred
• ​Years of Experience: 2 to 4 years

Essential Skills and/or Certifications

• Strong technical aptitude with CRM experience, call center technologies and Microsoft Office Suite experience
• Ability to perform in a fast-paced, high energy environment and think quickly on your feet to solve problems
• Self-starter with ability to motivate a sales team to achieve results by handling multiple priorities and effectively lead teams through change
• Proven track record in demonstrating strong sales performance results
• Goal oriented and analytical
• Ability to empower team members to make decisions that drive results for their customers
• Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs

Key Stakeholders

• External Clients, Sales Operations, Collections, Accounts Receivable, Finance, Technology, Quality Assurance

Benefits We Offer

· Generous paid time off in your first year, increasing with tenure.

· Up to 16 weeks 100% paid parental leave after one year of employment.

· Paid sick time to care for yourself or family members. 

· Education assistance and extensive training resources.

· Do Good Program: Paid volunteer days & donation matching.

· Competitive 401k & Employee Stock Purchase Plan with company matching. 

· Health & wellness benefits, including discounted Wellhub membership rates.

· Medical, dental & vision insurance for you, spouse/partner & dependents.

· Learn more about our benefits: http://bit.ly/41Yyc3d.

All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

Dun & Bradstreet is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to [email protected]. Determination on requests for reasonable accommodation are made on a case-by-case basis.