Manager, IT System Operations

Work with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 22 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.

Join Aprio's Information Technology team and you will help clients maximize their opportunities. Aprio is a progressive, fast-growing firm looking for a Manager, IT System Operations to join their dynamic team.

Position Responsibilities:

• Lead and oversee teams responsible for monitoring Aprio’s network, systems, and infrastructure. 
• Manage observability and ITSM (IT Service Management) software platforms. 
• Establish and enforce workflow automation standards and governance within ITSM. 
• Oversee the Change Management process, including CAB approval and IT communication procedures. 
• Manage and collaborate with both onsite and remote employees across international locations. 
• Oversee the Incident Management process, ensuring swift identification, tracking, documentation, and resolution of incidents to minimize business impact and maintain service continuity. 
• Drive performance improvements in collaboration with 3rd-party Managed Service Providers (MSPs). 
• Lead the development and execution of system operation processes, ensuring alignment with business objectives. 
• Implement monitoring best practices to prevent system outages and ensure maximum uptime. 
• Develop and monitor KPIs for system performance and operational success. 

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field. 
• 5-7 years of experience in managing systems operations teams, preferably within a professional services or technology firm. 
• Proven experience with observability and ITSM software (e.g., ServiceNow, SolarWinds, Dynatrace). 
• Strong leadership experience managing distributed teams in a matrix organization. 
• Experience managing third-party MSPs and ensuring vendor performance through SLAs. 
• Excellent problem-solving and troubleshooting skills with a focus on proactive solutions. 
• Ability to thrive in a fast-paced, deadline-driven environment. 
• Strong communication and collaboration skills to work effectively across all levels of the organization 

Why work for Aprio:

Whether you are just starting out, looking to advance into management or searching for your next leadership role, Aprio offers an opportunity to grow with a future-focused, innovative firm.

Perks/Benefits we offer for full-time team members:

- Medical, Dental, and Vision Insurance on the first day of employment

- Flexible Spending Account and Dependent Care Account

- 401k with Profit Sharing

- 9+ holidays and discretionary time off structure

- Parental Leave – coverage for both primary and secondary caregivers

- Tuition Assistance Program and CPA support program with cash incentive upon completion

- Discretionary incentive compensation based on firm, group and individual performance

- Incentive compensation related to origination of new client sales

- Top rated wellness program

- Flexible working environment including remote and hybrid options

What’s in it for you:

- Working with an industry leader: Be part of a high-growth firm that is passionate for what’s next.

- An awesome culture: Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an exceptional team-member and client experience. We call it the Aprio Way. This shared mindset creates lasting relationships between team members and with clients.

- A great team: Work with a high-energy, passionate, caring and ambitious team of professionals in a collaborative culture.

- Entrepreneurship: Have the freedom to innovate and bring your ideas to help us grow to become the CPA firm of choice nationally.

- Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.

- Competitive compensation: You will be rewarded with competitive compensation, industry-leading benefits and a flexible work environment to enjoy work/life balance.

EQUAL OPPORTUNITY EMPLOYER

Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.

Aprio, LLP and Aprio Advisory Group, LLC, operate in an alternative business structure, with Aprio Advisory Group, LLC providing non-attest tax and consulting services, and Aprio, LLP providing CPA firm services.