Manager (M2)

Job Description:• Set, articulate and execute the role and processes of key support areas across the organization.
• Ensure consistency in all aspects of process and procedures.
• Coordinate consistent data reporting for key support area and ensure all reporting is accurate and timely.
• Manage and lead a staff in key operational support functions
• Deliver on operational goals as definedQualifications:

Skills and Knowledge: (Identify core competencies, key specialties, technical, and knowledge areas necessary to accomplish responsibilities and desired end results)
Competencies/Skills: Individual Contributor Competencies
Skills and Knowledge:
 Operational excellence through continuous improvement and innovation
 Strong collaboration and interpersonal skills
 Proven ability to implement change in a large organization and drive high engagement with team
 Proven ability to organize, prioritize, handle time constraints and manage shifting priorities
 Excellent analytical, decision making, problem solving and negotiation skills
 Highly effective verbal and written communication skills (English)
 Team leadership; demonstrated ability to effectively manage people through tight deadlines and high pressure customer service oriented organization
 Solid understanding of BPO industry
 Confidence and skill to influence individuals at all levels of the organization
 Demonstrated background of taking appropriate, calculated risks and working them to the advantage of the organization
 Knowledge of business systems and their interfaces required.

Location:

This position can be based in any of the following locations:

Gurgaon

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday