Marketing Systems Administrator

Who we are

SeekWell is the parent company of 1-800 Contacts, Luna, and Hello Eyes. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, disruptive products and businesses that make consumers cheer and optometrists squirm. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built a great company and changed an industry by putting the customer first, always. The best is yet to come.

Why you want this job

As a 1-800 Contacts’s Marketing Systems Administrator, you will perform the day-to-day configuration, support, and maintenance of various technologies and platforms including TransUnion (formerly Neustar), Tealium, Adobe, Rakuten, Google, YouTube, Analytics through Reports and Dashboards, and the ongoing measurement of ROI for technology investments which drive consumer acquisition and retention.

This role requires someone who likes to win as a team, collaborating with segment and channel owners, engineering, creatives, analysts, and data science. The person must be able to work at a detail level, when needed, to identify issues, risks, root causes, develop mitigation strategies and solutions, and identify and track actions to closure. The candidate must be articulate, be able to effectively and openly communicate with management, raise issues and risks quickly, and help develop solutions.

What you’ll do

• The Marketing Systems Administrator serves as the lead system administrator for AdTech, handling all administrative functions, including implementation, optimization, and maintenance
• This role is responsible for the knowledge base (Confluence), systems, and process that will enable a comprehensive view into Marketing & Communications initiatives, resource investments, and expected outcomes supported by the system, and will participate in the strategic design and maintenance of systems inclusive of complementary applications and integrations
• This position is accountable for user and group management, gathering, translating, and analyzing requirements, business process development, documentation of functionality, and the stewarding through of any resulting development, testing, and validation in the system
• Collaborates with vendors, information technology colleagues, and other stakeholders to resolve technical problems, advocate for enhancements, etc
• Acts as an internal champion for applicable systems, identifying, recommending, and implementing continuous improvements to support daily activities
• Trains and provides education to other users for optimal system utility and to increase its adoption and strategic use
• System health monitoring and alerts (ex: data job failures, email send errors, etc.)
• Communicate system changes to users in advance and train end users on the changes and how to use it prior to implementation
• Ensure AdTech systems are configured with data security and governance to meet the organization's procedures, policies, and regulatory requirements (HIPAA, GDPR, CCPA, CAN-Spam, etc.)
• Coordinate software upgrades with appropriate parties

Why we will love you

• Bachelor’s Degree in Computer Science or Equivalent Experience
• 3+ years’ experience in information technology or information systems
• Experience with Marketing Technology concepts
• Understand database fundamentals (data, tables, joins, keys, etc.)
• Experience in SQL (write queries to debug system health and operation)
• Solutions-focused and a proactive self-starter who is always looking for opportunities to improve the organization and solve problems
• Evangelism and extensible thinking to drive ROI from AdTech investment
• Demonstrated experience optimizing a platform solution
• Experience and ability to coordinate troubleshooting with internal teams for data and code integrations
• Take ownership, are an inventive problem solver, and have a high level of accountability
• Ability to collaborate across multiple departments in multiple disciplines
• Ability to prioritize and manage several projects simultaneously along with requirements from various stakeholders

Who you are

• Humble, hungry, and smart
• Technical aptitude
• Resourceful
• Self-motivated
• Collaborative

Perks

• Free eye exams for your entire family
• Deep discounts on lenses, glasses, and other services
• Amazing healthcare coverage
• 401(k) match
• Flexible PTO
• Tuition reimbursement program
• In-house restaurant with highly discounted meals (Steak dinner under $6)
• Free snacks, ice cream, and drinks every day
• Full onsite gym

#LI-Hybrid