Marketplace Experience Lead

Cottage was founded with the belief that there had to be a better way for homeowners and contractors to work together. We are building a marketplace that connects homeowners, pros and suppliers with modern tools to scope their work, transact and collaborate. We're starting with Accessory Dwelling Units (ADUs), which provide much needed housing, a smart investment for homeowners and consistent work for contractors.

Cottage is backed by Fifth Wall, Susa Ventures, Base10 Partners and premier proptech angel investors. The leadership team have built businesses and products at Uber, ApartmentList, CloudKitchens and Tonal, as well as hundreds of millions of dollars of custom homes. Join us to work alongside top talent on a product that outlives you.

As our Marketplace Experience Lead, you will be at the forefront of transforming the residential construction industry. Your operational expertise and leadership skills will be essential in developing the systems, standards and incentives that result in quality experiences for our pros and homeowners. Working closely with cross-functional teams, you’ll help optimize workflows, boost revenue, and strategically steer our marketplace evolution.

What you'll do

• Set clear quality standards and implement systems and incentives that ensure Pros thrive in our platform, and by extension, homeowners have a delightful experience
• Collaborate with Product to design workflows that optimize both the Pros and Homeowner experience
• Partner with Sales and Customer Success to identify deficiencies and incorporate learning into new standards and systems, driving smooth project flow and revenue growth
• Define standards and experience for new service categories to be brought onto our platform, enabling Cottage to scale in terms of project types and geographic reach
• Be the voice of our customer and bring lessons learned and feedback collected to inform product development cycles. 
• Guide a team of subject matter experts through the transition to a dynamic marketplace model, supporting their growth and ensuring a smooth experience
• Lead position to own revenue metrics, quality standards and CSAT. 

What you'll need

• 5+ years of strategic operations experience, including at least 2+ years within a tech/marketplace environment
• Experience leading teams and driving change within an organization
• A data-driven and analytical approach to problem-solving, internal process optimization and streamlining complex workflows
• Strong communication skills and a proven track record of collaborating effectively with product and engineering teams
• Desire and ability to learn quickly, take professional initiative, and work in a fast-paced environment
• Nice to have: industry knowledge or personal experience with architecture or construction

What you'll get

• A competitive salary and meaningful equity in a fast-growing startup
• Comprehensive health benefits, including full medical, dental, and vision coverage
• Participation in Cottage’s 401k plan
• A vibrant, inclusive, and dynamic work environment that values your contributions
• Opportunities for continuous learning, professional growth, and career advancement
• The satisfaction of creating a product that positively impacts people's lives and learning the ins and out of the home construction industry
• A culture that values diversity, inclusivity, and open communication

Cottage is a hybrid workplace. Candidates must be willing to work from our downtown San Francisco office 3 days a week (Mon, Tues and Wed).

Cottage celebrates and is strengthened by diversity. We are committed to creating an inclusive environment for the benefit of our people, products, and communities.