Media Payments Analyst

Media Payments Analyst

Want to be part of the media world by working directly with leading media agencies to support their advertising payments through or ePay platform to the most influential media outlets? The Media Payments Analyst assists with ensuring successful onboarding, analysis, and ensuring all media payments are dispatched through FastPay. The Media Payments Analyst is responsible supporting FastPay products and services to their contracted media agencies and brands. This role provides customer support to the client, suppliers and our banking partners to ensure success of the ePay program.

What you'll do

• Provide service and support to media agencies and brands for FastPay products and services
• Responsible for ensuring that all assigned payments are delivered and processed in a timely manner
• Research the complex media industry to create accurate organizational structures, payment acceptance policies and methods of media suppliers using databases, publicly available information online and smart data mining techniques
• Educate media suppliers, agencies, and brands about FastPay products and assist in media payment discrepancies via calls and emails
• Update internal systems with media supplier changes and provide detailed reporting for management, customers and partners
• Collaborate with teammates and management to continually shift priorities based on department and client needs
• Provide feedback, recommendations, and guidance for improving processes, systems, products, communication methods, etc.

What we're looking for

• Entry level with minimum of 1-2+ years' experience in sales, hospitality, retail, and/or customer service
• Excellent verbal, written, and interpersonal communication skills
• Ability to rapidly connect with people and lead discussions in a friendly and conversational manner
• High comfort level with MS Office suite of products, rapid data entry (50+ wpm) and working with databases
• Problem-solving skills and enjoys finding solutions to challenges
• Ambition to perform in a fast-paced, sales-oriented environment
• Highly collaborative and thrives in a team environment

About AvidXchange

AvidXchange is a leading provider of accounts payable ("AP") automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they'll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture - who we are, who we've always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we've created a company of over 1,600 teammates working in one of our 5 offices across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years - that AvidXchange is a Great Place to Work®.

Who you are:

• A go-getter with an entrepreneurial mindset - that means you are not afraid of taking risks, winning big or facing the unknown.
• Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
• Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.

What you'll get:

AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company - we are building an experience. We remain committed to a culture where you can fully be 'you' - connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you'll tell for years, you've come to the right place.

Our Teammates Enjoy:

• Unlimited PTO
• 11 Holidays (8 company recognized & 3 floating holidays)
• 16 hours per year of paid Volunteer Time Off (VTO)
• Competitive Healthcare
• High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
• 100% AvidXchange paid Dental Base Plan Coverage
• 100% AvidXchange paid Life Insurance
• 100% AvidXchange paid Long-Term Disability
• 100% AvidXchange paid Short-Term Disability
• Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
• Retirement 401k Match up to 4%
• Parental Leave: 8 weeks 100% paid by AvidXchange*
• Discounts on Pet, Home, and Auto insurance
• BrightDime Financial Wellness Tool, offered free to teammates
• WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
• Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
• Tuition Reimbursement up to the federal maximum of $5,250**
• Hybrid Workplace Flexibility
• Free parking

*Must be full-time for at least 3 months

**Must be full-time for at least one year

Equal Employment Opportunity

AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.

Other details

• Job Family Customer Service and Operations
• Job Function Customer Relationship Management
• Pay Type Salary
• Employment Indicator Professional

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