Medical Office Administrator I - Primary Care, Boulder

Manages and coordinates with Medical Operations. Directs the design and implementation of effective programs for supervisory/administrative structures; provides analytical and operational support; defines and implements new performance assessment and management systems; analyzes core care processes and develops recommendations to improve department/facility performance; and monitors individual department/facility performance and recommends action steps to address issues. Creates a culture of compliance, ethics and integrity. Maintains knowledge of and assures departmental compliance with Kaiser Permanentes Principles of Responsibility and policies and procedures, and applicable regulatory requirements and accreditation standards. Responds appropriately, including required reporting, to observed fraud or abuse.

• This position, knows and complies with all Kaiser Permanente quality, safety, and emergency policies and procedures. Demonstrates quality and effectiveness in work habits and clinical practice in every interaction with patients, colleagues, providers, and leadership. Ensures patient safety in the preparation and provisioning of care related to but not limited to medications, procedures, infection prevention, fall prevention, including consistent use of two patient identifiers and procedural time outs. Reports safety hazards, accidents and incidents, and unsafe working conditions promptly.


• Manages and coordinates the design and implementation of programs in support of department/facility care delivery and administrative operations.


• Provides leadership and support to health plan staff.


• Monitors department(s) performance along a set of key indicators, identifies early warning indicators and implements improvement programs.


• Monitors the management of key cross-department/facility projects to increase organizational efficiency.


• Plans and executes department based budgeting and identifies priorities.


• Coordinates program resources and issues with health plan staff with medical group partners.


• Coordinates project management with other support department(s) such as IT projects, support issues.

• Minimum three (3) years of management experience.

• Bachelors degree in business administration, health care administration or related field OR four (4) years of experience in a directly related field.
• High School Diploma or General Education Development (GED) required.

• N/A

• Broad knowledge and understanding of health care delivery in an ambulatory setting and quality assurance issues related to all areas of health care.
• Experience developing and implementing effective programs, and change initiatives.
• Ability to make decisions and set priorities based on customer need and organizational priorities.
• Highly effective interpersonal and influence skills required to develop and maintain medical staff, administrative and community relationships.
• Demonstrates ability to develop and lead a team.

• Healthcare management experience.
• Preferred license in the state of CO as a Registered Nurse, Nurse Practitioner, Physician Assistant, or other health care area related license.
• Masters Degree (MPH, MPA, MBA) or related healthcare field preferred.