MHS National Accounts Customer Support Specialist

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

The primary purpose of this role is to mediate Pramata supply agreements to data and analytics mapping. This will include providing internal/external partners with support in day-to-day GPO agreement execution reconciliation. The position will require thorough working knowledge of internal systems, customer coding, and agreement terms compliance. Additional knowledge of how MHS contracts with its customers across each GPO is preferred, to support and assist in managing audit reviews. Strategic involvement in agreement development to assist in data extraction for various forecasting and benchmarking tools will be the additional focus. Time management skills with an ability to handle multiple tasks and interactions with multiple business partners is crucial.

The MHS National Accounts Customer Support Specialist will assist in coordinating financial and operational opportunities in support of sales, IT, and compliance in the following areas:

• Building business relationships to enhance the supply agreement to customer mapping process across all MHS customers.
• Identify exceptions and correct discrepancies in the Pramata MHS document load process.
• Manage GPO customer coding requirements as it relates to data & analytics segmentations.
• Demonstrate subject matter expert (SME) knowledge of GPO/Local Customer agreements, including knowledge of accounts, contracts, profiles, and trends.
• Act as a single point of contact for Contract 360 inquiries, to ensure benchmarking and forecasting tools are aligned with business requirements.
• Drive SOX Compliance biannual testing to mediate data gathering between external auditors and the business.
• Conduct audit review walkthroughs to illustrate MHS controls performance.
• Lead cross-functional process improvement and team innovation.
• Provides leadership support through team building, coaching, and mentoring to create a seamless agreement reconciliation process.

This position will not be a customer-facing position but will require a significant understanding of customer-centric approaches. The applicant will participate in strategy meetings to innovate the analytical business needs of MHS as a whole.

Minimum Requirement:

Degree or equivalent and typically requires 7+ years of relevant experience

Critical Skills:

• Minimum 5 years related experience in sales/customer service or project management within healthcare or a similar industry
• Minimum 2 years' experience of sales, group purchasing organizations, government, institutional and long-term care entities, with demonstrated leadership skills.
• Minimum 5 years progressive responsibility experience
• Prior sales management and/or customer management experience
• Experience in Acute pharmacy segment of healthcare
• Formal knowledge and background within the institutional volunteer pharmacy market segment
• Sales management and understanding of pricing models
• Understanding of the GPOs and retail buying groups
• Able to work within a highly complex organization

Additional Skills:

• Advanced degree in business and/or healthcare is strongly preferred.
• Prior sales leadership is preferred
• Track record of sales success and sales leadership success
• Recognized expert in McKesson type products and services

• Functional/Technical:
  • Pharmaceutical sales industry acumen (including understanding of market dynamics)
  • Customer relationship management
  • Financial metrics and basic accounting principles
  • Project management
  • Analysis/Business Acumen*
  • Technical aptitude (MS Office - Excel, PowerPoint, SAP, SQL, etc.)
  • Strategic planning
  • Process improvement*

• Managerial
  • Leadership
  • Company Perspective (seeing the big picture)
  • Planning and organizing*
  • Working within a Successful Team* (Team Dynamics and Employee Development)
  • Facilitating Change*

• Professional Attributes
  • Customer Orientation*
  • Assertiveness and Influence*
  • Results Orientation and Energy*
  • Decisiveness and Judgment*
  • Openness and Candor*
  • Self-Awareness and Accountability*
  • Conflict Resolution
  • Creative Thinking
  • Negotiation
  • Communication (internal and external)

Education: 4-year degree in related field or equivalent experience. Master's degree preferred.

Working Conditions:

• Traditional office environment.
• 10% + travel to customer/prospect sites and/or McKesson locations

Physical Requirements:

• Large percent of time performing computer based work is required.

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$96,500 - $160,800

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected]. Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!