Mid-Market Account Manager

As a Hotel Engine Mid-Market Account Manager, you will be responsible for helping our Mid-Market customer base realize the full potential of our product by driving spend, retention and adoption of the Hotel Engine platform. In this role you will be assigned a set list of customers and be responsible for leveraging the full scope of company products and services to deliver business solutions that drive customer value.  

 Here’s what you’ll do:  

• Hunt within existing account base to generate new business opportunities to meet and exceed the quota  
• Drive monthly growth by upselling Hotel Engine across a dedicated book of business and ensure maximum adoption by your customers  
• Display excellent research, analytical and presentation skills and demonstrate ability to lead customer focused QBRs  
• Design and evolve a comprehensive business plan for your book of accounts, including cross-selling, strategies to drive adoption and sell to decision makers  
• Facilitate hand-off of key accounts from sales to account management, partnering closely with Account Executives to onboard & ramp new customers 
• Present Hotel Engine’s value position in the unmanaged travel space with expertise 
• Work collaboratively with cross-functional teams such as business operations, member support, marketing, sales enablement, product development and production support to drive customer outcomes 
• Become a subject matter expert in the Hotel Engine platform & industry with extensive, accurate product knowledge 
• Consistently meet or exceed daily KPI requirements  

Here’s what we’re looking for:  

• Minimum 2 years of account management experience in a B2B organization 
• Self-starter with an entrepreneurial spirit, takes initiative and adapts to changing demands. 
• Bring a positive attitude and energy to work every day.  
• Experience with Salesforce, Outreach, Gong or similar sales technologies  
• Ability to drive a consultative sales approach to improve retention and capture additional opportunities within the current customer base  
• Strong organizational skills with a track record of retaining and expanding existing customer base  
• Experience in utilizing tech stack to identify trends in customer account usage  
• Strong business acumen to partner with our customers to drive solutions to their business problems  

Cash compensation:  

• Base salary $75,000 per year with OTE potential of $110,000/year (uncapped commission, accelerators in place, and equity!). Final offer amounts are determined by multiple factors, including prior experience, expertise & may vary from the amount above.