Middle Salesforce Business Analyst

We are seeking a Salesforce Business Analyst to join our team and enhance our media process execution using Cloud technology.
The ideal candidate will have a comprehensive understanding of the media industry and be adept at delivering customer experience-driven solutions. The primary role of this Business Analyst will be to perform business analysis, prepare detailed user stories, and manage project requirements from inception to completion.
We accept CVs in English only.

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Responsibilities

• Develop and maintain a prioritized backlog of EPICs aligning with long-term business objectives
• Collaborate with stakeholders to document major features and functionalities as EPICs
• Adjust the backlog regularly in response to new priorities or implementation feedback
• Analyze different user types (personas) interacting with the platform
• Map out each persona's specific needs, behaviors, and expectations to platform features
• Facilitate workshops to validate and refine persona definitions and alignments
• Work with architects and development teams to define Business Process Architectures at two levels
• Ensure business processes are well documented and configured for enhanced efficiency and user satisfaction
• Provide consultative support for BP architecture configurations using best practices
• Decompose EPICs into manageable user stories detailing necessary features and functions
• Define clear acceptance criteria for each user story to aid testing and validation
• Conduct agile ceremonies focusing on refining and adjusting user stories based on feedback

Requirements

• At least 2 years of Salesforce experience
• Proficiency in preparing requirements and crafting user stories
• Strong presentation skills
• Salesforce Admin certification
• Understanding of media process execution
• English proficiency at B2 level or higher

We offer

• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
• Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
• Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
• Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
• Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
• Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!

Please note that even though you are applying for this position, you may be offered other projects to join within EPAM.
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.