Monitoring Engineer

POSITION OVERVIEW  
The Monitoring Engineer is a key member of our growing team. This individual is responsible for ongoing updates to Zabbix as well as continue to build our monitoring capabilities based on feedback from multiple team members. Candidates should have a strong understanding around Zabbix to build and maintain advance monitoring systems to detect infrastructure and application events.
RESPONSIBILITIES

• Manage Zabbix tickets from start to finish.
• Assist Technical Service team for issues related to monitoring or lack thereof. 
• Develop new methods to streamline common processes. 
• Develop security standards for monitoring applications and ensure that they are aligned with internal and client security requirements. 
• Configure monitoring of all software including Backup and Critical Applications that run on client networks. 
• Configure monitoring of all Microsoft applications including Windows Server, Windows desktop OS, SQL, Active Directory, Group Policy, Exchange, and Office 365. 
• Develop in-depth knowledge of the software application catalog and how it relates to the customer’s needs.
• Create and edit documentation of internal processes and procedures. 
• Communicate with customers, keeping them informed of incident progress and notifying them of impending changes or agreed outages. 
• Enter all work as service tickets into ConnectWise.
• Work through a daily schedule in ConnectWise, closely logging all time and expenses. 

QUALIFICATIONS

• Bachelor’s degree in information technology or computer science or equivalent experience.
• Entry level knowledge on Microsoft SQL Server.
• Entry level knowledge in Windows Server Administration. 
• Microsoft windows Clustering. 
• Entry level Server, storage, and networking hardware knowledge.
• Ticket management, issue tracking and change-log management skills.
• Able to work in a team and communicate effectively with the ability to work independently. 
• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
• Embrace working in a fast-paced environment and handling multiple projects/issues in occasionally high-pressure situations. 
• Ability to travel for client engagements up to 10% of the time.

NICE-TO-HAVES

• Professional IT Certifications, such as: SQL, Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP.
• Scripting & Automation experience.