Multi-vendor Support L1/L2 Networking Engineer
Company
IBM
Location
EG Cairo
Type
Full Time
Job Description
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.
Your Role and Responsibilities
We are looking for talented people who will join our Global Multi-Vendor Network Support (MVS) Competency center. In this challenging role you will have the chance to work with the best and brightest team and with cutting edge network technologies like F5 Checkpoint Palo Alto Fortinet and Riverbed.
Your responsibilities would consist of:
Administrating and providing L1/L2 remote network support to both customers and internal field personnel in any country where IBM does business;
Handling requests and incidents;
Performing diagnose solving complex technical issues and providing root cause analysis;
Performing troubleshooting over remote access sessions as well as offline investigation of device logs and documentation;
Use lab hardware to assemble customer configurations in order to replicate customer failure mechanisms;
Use specialized debug equipment such as scopes and analyzers to isolate complex client problems;
Communicating and collaborating with various internal departments as well as external vendors/OEMs;
Flexible schedule to support 24Ă—7 shift operations and on-call coverage (as applicable).
Required Technical and Professional Expertise
The skills and experience we would like you to have:
Strong verbal and written communication skills in English;
Willingness to learn new technologies;
Strong troubleshooting skills creative and able to think outside the box;
Strong technical expertise in all layers of the OSI model with a solid understanding of how each technology works
Ethernet and Switching
IP NAT and Routing
TCP UDP
SSL and IPSec VPNs
Common Application Layer Protocols:
Ability to read analyze and isolate behavioral anomalies within packet captures
Background working in vendor or technical support environments with trouble ticketing systems will be considered as an advantage
Independent worker and team player;
Preferred Technical and Professional Expertise
Experience with F5 Checkpoint or Palo Alto products will be considered as an advantage;
Valid certification with F5 Checkpoint Palo Alto Juniper Cisco or Fortinet will be considered as an advantage;
Bachelor’s or Master’s degree (or equivalent) in engineering (Electrical Engineering Computer Science Telecommunications) will be considered as an advantage.
Date Posted
11/05/2024
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