Netsuite Support Administrator

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime chance to be part of creating an all-electric future and a trillion-dollar market. Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.

Business Applications Senior Support Manager

The Netsuite Support position at ChargePoint, Inc. is an opportunity for a seasoned business applications support administrator to make a significant contribution to ChargePoint's growth and maturation.  In this role, you will share responsibility for application support and administration of Netsuite, expanding to include other applications like Coupa, Salesforce and integrations amongst the separate applications. 

You will focus on Level 2 activities, supporting complex business processes that require both technical and business insight. You will also perform administrative duties such as adding user accounts to business applications, resetting passwords and other routine tasks when escalated from Level 1, but this is not a focus.  Patience and a helpful attitude are crucial to success in this role.

This position would suit a self-motivated, results-oriented individual who is comfortable in an entrepreneurial environment and has experience in working effectively with and providing world-class service to customers.   This hands-on support role requires strong technical knowledge, and the ability to communicate effectively with both your technical colleagues and your business customers.

• A solid understanding of the NetSuite tool set and how to leverage it to solve business problems
• A desire to be helpful to and educate business users in effective use of the applications
• An understanding of the importance of applications support in making the entire BizApps organization, and therefore the company, more productive and successful
• An orientation toward problem solving and the tenacity to keep after the tough ones, but also the humility to know when to ask for help
• An eye for identifying patterns and proposing root cause solutions to recurring issues
• Good judgement in triaging help requests and prioritizing those with greatest impact
• The flexibility to work a range of issues from user provisioning to complex enhancements
• A bias toward collaboration and teamwork, both within BizApps and across departmental boundaries, along with the confidence to work independently when needed
• Great documentation skills
• Note - this opportunity is open to remote work

• 3-5 years of experience with Netsuite in a support or business analyst role
• Two or more years of experience developing and supporting business applications using Agile methodology
• Netsuite proficiency in the following subject areas:
  • Set-up, customization, navigation
  • Roles, permissions and audit
  • Custom forms logic creation, modification
  • Advanced search and reporting
  • Dashboards (creation based on roles, publishing, modifications)
  • CSV uploads and mass updates
  • Item setup and basic inventory management
  • Sales order processing
  • Data management
• Solid conceptual grasp of business processes: Procure to Pay, Quote to Cash, Accounting/Financial and Manufacturing Operations
• Working knowledge of Netsuite customization tools – scripting, work flows, fields, lists and forms
• Ability to diagnose and resolve basic technical issues
• Excellent verbal communication skills
• Patience, aplomb under fire, helpfulness
• Bachelor's Degree or higher in Computer Science (or related field) or equivalent work experience
• On call responsibilities as needed

• Experience with:
  • Mulesoft
  • Arena
  • Coupa
  • Salesforce apps
• Netsuite Certifications
• Familiarity with JIRA and Confluence

US - Remote

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer. 
Applicants only - Recruiting agencies do not contact.

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