Network Support Engineer

Role

Join Faptic Technology (remote or hybrid), a fast-growing scale-up organization with an ambition to be recognized as one of the leading technology companies servicing high tech, global enterprises across Technology, Finance and Life Sciences sectors. 

Our global client base needs builders: engineers and developers who love technology, have deep expertise in software, engineering and cloud technologies, and importantly, have a passion for culture and customers. 

• We obsess about our customers 
• We build outstanding technical solutions 
• We create an awesome culture 
• We accelerate learning and careers 

As a Network Support Engineer for our Managed Services clients, you will play a vital role in ensuring availability, security, and performance of a client’s Network by supporting their cryptography solution. You will deliver operational efficiency, quality, and customer experience while ensuring compliance with industry regulations. Your experience & expertise in Network Technologies, Technical Support, and Incident Management will contribute to the continued success of our Managed Services, enabling us to deliver high-quality solutions to our clients. 

Your activities will include:

1. Managing & Resolving Incidents: 

• Analyze issues and implement holistic solutions by ensuring that linkages between structure, people, process and technology are made. 
• Configure, troubleshoot, and support cryptography solution, and IPSec VPN solution.
• Solve engineering problems with a high degree of ownership, seeing them through to resolution. 
• Provide a high level of technical support to our customers via the phone, e-mail, ticketing system, and automation. 
• Support Major Incident Investigations and real time client communication and troubleshooting for critical client impacting issues including routing & convergence issues.

2. Responding to Service Requests and Managing Changes: 

• Configure, plan, install, maintain, and optimize cryptography network devices, ensuring network protocols and security policies are used effectively. 
• Design, schedule, and implement maintenances. 

3. Documentation: 

• Document network configurations, procedures, and troubleshooting steps for knowledge sharing and future reference. 
• Create end user documentation for known issues.

Education & Qualifications: 

• Bachelor's degree in, Computer Science, or a related field.
• Minimum of 2 years of experience in configuring and troubleshooting IPsec VPNs, OSPF, and BGP in enterprise environments 
• CCNP, JNCIP or equivalent

Skills and Abilities: 

• Hands-on experience with configuring and troubleshooting IPsec VPNs using industry-leading platforms such as Cisco Secure Firewalls, Juniper SRX, Palo Alto Networks, or similar in multiple site setups. 
• Identify and address issues such as routing conflicts, firewall misconfigurations, and performance bottlenecks impacting VPN connectivity and traffic latency. 
• Proficiency in Public Key Infrastructure (PKI) concepts, SSL/TLS protocols, including certificate authorities, digital certificates, certificate revocation, and key management. Experience with deploying and managing certificates for securing VPN communications. 
•  Understanding of network security principles and solutions, including encryption, authentication, network management and access control devices. 
• Ability to analyse and interpret network security logs generated by VPN appliances and other security devices. 
• Understanding of network monitoring and packet analysis via tools such as Wireshark, Nagios and TCP dump. 
• Knowledge of networking concepts and devices [TCP/IP networking protocols], Load balancers (e.g: F5, Citrix), HTTP Protocol, DNS, Content switching policies, additional modules from different vendors (For example: GTM, APM, AFM) 
• Understanding of how traffic flows through an environment, both hosting-based and cloud-based environments 
• Understanding of Dynamic Routing Protocols (for example: BGP, OSPF). 
• Solid analytical skills with the ability to assess complex processes and data sets. 
• Excellent communication and interpersonal skills for effective collaboration with diverse teams. 
• Attention to detail and the ability to work in a fast-paced, dynamic environment. 

Experience Desirable: 

• Knowledge of Automation

• Private medical insurance
• Training on market trends and client needs
• Continuous personal improvement - 8h/month during work hours
• Lunch on Friday (twice per month, we pay)
• 21 days annual leave, with one day per year extra up to 25 days
• 3 days sick leave without medical proof off
• 1 day for your Birthday off
• 0.5 days Christmas Shopping off 
• Competitive package and bonuses
• Quarterly fun budget for team events