Network System Analyst - Refinery Support

Infosys is seeking a Network System Analyst - Refinery support. This position's primary responsibility is to lead hands and feet support services for desktop and server environments in our data center. The role requires in-depth technical knowledge to ensure operational excellence and timely resolution of on-site issues.
Role Designation :Technology Analyst
Required Qualifications:
• Candidate must be located within commuting distance of Brentwood TN or be willing to relocate to the area. This position may require travel in the US
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education

• At least 2 years of Information Technology experience
• At least 4 years of experience in desktop and server support, preferably in a data center environment.
• Hands-on expertise in supporting physical and virtual server infrastructure.
• Proficiency in troubleshooting server hardware (Dell, HP, etc.) and desktop systems.
• Familiarity with networking equipment, including switches, routers, and firewalls.
• Experience with cabling standards, rack management, and data center operations.
• Strong knowledge of operating systems (Windows Server, Linux) and virtualization technologies.
• Oversee hardware installation, maintenance, and troubleshooting for servers and desktops.
• Manage physical cable patching, hardware replacements, and system upgrades.
• Perform routine server maintenance and health checks to ensure optimal performance.
• Respond to and resolve on-site hardware and software issues in a timely manner.
• Collaborate with remote teams for system configuration, testing, and diagnostics.
• Maintain detailed documentation of physical assets, configurations, and repair activities.
• Ensure adherence to data center safety, security, and compliance protocols.
• Good knowledge on ITSM process
• Ability to work with OEM support team
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Skills:

• Certifications in hardware or server technologies (e.g., CompTIA, Cisco, Microsoft).
• Experience in managing hands-on support in large-scale data centers.
• Strong problem-solving abilities and communication skills.
• Familiarity with ITIL processes and data center best practices.
• Planning and Co-ordination skills
• Experience and desire to work in a management consulting environment that requires regular travel.

The job entails an extensive amount of travel. The job also entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.