NX CAD Application Support

We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation- helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.

Key Responsibilities:

• Assisting customer in the use of NX CAD, under minimal direction/supervision you should be able to analyze the customer's problem and provide them a solution or workaround in a timely manner via desktop sharing, telephone and e-mail.
• Work with the Development team by documenting meticulously software defects including the procedure to duplicate the issue and examples to allow them to identify the root cause and work in a fix.
• Develop detailed technical articles about best-practices, troubleshooting, etc.

Qualifications:

• Bachelor's degree in computer science, engineering, or equivalent (Advanced degree a plus).
• Highly skilled using with 3D CAD modeling software, preferably NX
• Knowledge of Teamcenter is also preferable
• Basic knowledge and experience with programming languages
• Excellent writing skills and verbal communication in fluent English
• Knowledge of Portuguese is a plus
• 2+ years' experience in technical customer support, understanding triage and SLAs.
• Ability to self-train, research, read documentation, and reproduce technical problems by following documentation and/or customer's use cases
• Experience in technical writing
• Thorough knowledge of computer systems use of email, and O/S experience.

This position will be subject to U.S. export control requirements under the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). Employment is contingent on either verifying the U.S. Person status or obtaining any necessary export license.

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

Siemens Software. Transform the Everyday

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