Ocean Import Manager

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Job Description

Scope of Position: Ensure that Ocean customers are well transitioned and served from/in the destination or managing branch. Further develop the Ocean product in the marketplace through focus on operations, finances, sales, people, systems, and culture in adherence to the company’s policies and procedures.

Major Duties and Responsibilities:

• Oversees the management of the branch’s Ocean Import department
• Proactively monitor various shipment and exception reports to ensure meeting KPI’s
• Ensure current and new business is set up and maintained in the most operationally efficient and productive manner
• Build and maintain strong and positive relationships with clients and vendors
• Evaluate service providers at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed
• Ensure that productivity and profitability goals for the Ocean Import department are met
• Make sure billing process is completed and on-time
• Actively develop business for department through active involvement in sales and retention process and close coordination with sales department, as per company and branch’s objectives
• Ensure department is using all system tools to their greatest advantage based on your department size and organization
• Ensure Customer Reviews and scorecards are completed with your regular customers
• Develop department personnel through annual reviews and staff appraisals timely
• Review department goals and business plan periodically with staff to ensure by-in and accountability

People

• Conduct and document monthly 1 on 1’s in PDC
• 100% compliance of annual evaluations and training requirements
• Mentorship of at least 2 district employees
• Involvement in district wide initiatives and leadership curriculum 
• Drive team morale to ensure employee satisfaction and retention
• Active engagement in developing the next generations of leaders for the organization

Customer

• Identification of 3-5 needle moving targets
• Closing 1-2 ‘A’ accounts per year
• Out on the road pursuing new business and logos 50% of the time
• Regular reviews of customer P&L’s to find ways of becoming more profitable

Operations

• Development of our bench
• Annual tactical business plan and initiatives
• Goals around digitization and process efficiencies
• Volunteering for CHQ rollouts of tools
• 100% OPA scores and timely CAPA resolution
• 100% on workboard and GBO rollouts

Finance

• 2.5:1 revenue to expense
• $25000 revenue per desk
• P&L fluency in both subject matter expert and training
• Active management and involvement with all finances

Expectations:

• Pursue industry certifications - CBL, IATA/FIATA, ELPW, and Leader-Leader model 
• Taking part of continuous learning - IDP 
• Preparation to take on the next opportunity – BM/DM 

Qualifications

• 4+ years of industry specific qualification (country specific)
• Proven leadership attitude and background
• Strong market and product knowledge
• Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results
• Proven negotiation skills
• Strong knowledge of basic computer skills (Excel, Word)

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long-Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• The Expected Compensation $68,400, eligible for bonus

All your information will be kept confidential according to EEO guidelines.