Ombudsman Analyst I

If you have fallen and risen, if you have broken and fixed, if you have dreamt and built, then you have grit. Then we speak the same language. Welcome to the Wolfpack.

About CloudWalk:

We are one of the fastest growing fintechs on the planet. We kick ass. A unicorn, with millions of happy customers, a hardcore team, and hundreds of millions in funding and revenue. But not your typical startup.

We build and learn, fast, and we want the hackers, the artists, the crafters - join the Wolfpack!

What You'll Be Doing:

• Receiving, handling, monitoring and responding to customer demands;
• Interface with our customers through the Ombudsman contact channels (telephone and email);
• Drafting responses to Citizen's Demands Registration System (BACEN-RDR) and municipal and state PROCONs;
• Keeping tabs and managing administrative demands alongside our legal partners;
• Providing advice on customer related situations to the Customer Support Engineering Team
• Interfacing with other teams to align strategies and suggest improvement on products and processes.

What You Need To Succeed:

• Excellent written and oral communication skills;
• Excellent Portuguese communication;
• Intermediary English skills;
• High attention to details;
• Strong organizational skills ;
• Good analytical skills;
• Fast learning;
• Love for technology;
• Ability to be flexible to changing priorities in a fast-paced environment;
• Previous experience in Consumer law and conflict mediation will be considered a plus.
• Keen interest in learning and applying the latest technology to daily work is essential; knowledge and experience with GenAI (e.g., ChatGPT) will also be considered a plus.

We are not expecting candidates to have expertise across all of these areas. We will gladly help you bridge the gaps.

As a member of a fully remote and distributed team, you are expected to complete tasks autonomously, being highly collaborative and self-driven.

Diversity and Inclusion

We believe in social inclusion, respect, and appreciation of all people. We promote a welcoming work environment, where each CloudWalker can be authentic, regardless of gender, ethnicity, race, religion, sexuality, mobility, disability, or education.