Omni Client Experience Manager

Company

Rebag, the ultimate destination for buying and selling the most coveted designer handbags and accessories, is an e-commerce company reimagining the role of luxury in the secondary market. Rebag has opened a world of endless access to luxury, with a unique business model that puts the seller first, offers upfront payment, and makes the resale experience smooth and clutter-free.

Since its inception, Rebag has catered to a rapidly growing segment of consumers who are exploring ownership of luxury goods in a sustainable and affordable way. The company operates online and in stores, with locations in Los Angeles, New York, Miami, and Connecticut. Founded in 2014 by a team out of Harvard Business School, Rebag is backed by prestigious venture capital investors including General Catalyst, Novator, Crosslink and FJLabs, and has raised over $100m in funding to date. In 2020, Rebag was named one of Fast Company’s Most Innovative Companies. Rebag has been featured in the New York Times, Business of Fashion, VOGUE, TechCrunch and more.

Role Description:

Rebag is actively seeking a Digital Sales Manager focused on digital sales working out of our New York City retail store. This digital sales-focused role involves efficiently advising, educating, styling and assisting customers. Candidates are responsible for providing an elevated customer experience to confidently interact and engage with customers. This is a true start-up sales environment.

Job Responsibilities:

• Passionate about selling through CRM platforms
• Able to maneuver through multiple software platforms
• Ability to build rapport and maintain personal relationships through digital platforms
• Strong written communication skills that prove interpersonal skills
• Achieve sales targets on a consistent basis
• Lead and assist the store in achieving maximum results
• Share a portion of preserving/maintaining the brick-and-mortar retail experience from both a
• customer-facing and daily operational capacity, following the lead of the Store Director
• Drive innovation focused on optimizing current retail sales program, and building/ testing new programs and opportunities
• Comfortable standing on your feet for long periods of time

What We Expect You to Bring To The Table:

• Luxury fashion experience in sales and have a knowledge of the luxury resale market
• Experience with CRM and a variety of clienteling/outreach tools
• Self-motivated and strong background in driving sales
• Proven track record of exceptional performance, high productivity and meeting deadlines
• Multitasking and strong time management
• Strong project planning, tracking & organizing skills
• Excellent written and verbal communication skills; must be able to present data in an organized manner
• Able to present a case study on the industry and what makes Rebag a leader in the Industry

Requirements

• Team-oriented and possesses the ability to work cross-functionally with other groups.
• Strong organization, prioritization and time management skills; highly attentive to detail.
• Ability to work across multiple systems.
• Enthusiastic and passionate about the changes in the resale industry.
• Relatable and conversationalist not afraid of getting to new faces
• Passion for Fashion and Sustainability
• Tech Savvy
• Self-starter who likes to enjoy a new challenge
• Ambitious and willing to achieve goals set forth and wanting to be best-in-class at all things you set your mind to
• Proof of COVID-19 vaccination is required for employment
• Lead by example at all times
• Comfortable standing on your feet for long periods of time
• Ability to work weekends and evenings
• Ability to lift a maximum of 40 lbs based on needs of the role.
• Legal right to work in the United States
• Proficiency in a language different than English will be a plus