Onboarding Engineer (Mandarin)

At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.

Everything we do is designed to make running a restaurant satisfyingly simple, in a world that’s anything but.

About this role… 

Flipdish in Karachi is expanding its team of Onboarding Engineers, responsible for ensuring a seamless client onboarding experience. This role, based in our Karachi office, focuses on setting up and configuring our clients efficiently.

Key Responsibilities:

Onboarding Excellence: Manage the full onboarding process for Mandarin clients, including system setup, while exceeding customer retention and growth targets.

Project Management: Efficiently oversee onboarding projects, meet deadlines, and maintain accurate records in our CRM system.

Product Expertise: Become an expert on customising Flipdish products for unique customer needs.

Customer Communication: Serve as the primary contact for customer-facing onboarding, including issue resolution and keeping clients informed.

Customer Optimization: Use insights to advise customers on using our technology effectively and increase their lifetime value through product adoption and satisfaction.

Join us in revolutionising the restaurant tech industry, empowering independent restaurant owners to thrive.

We're looking for:

• 3+ years of experience in client-facing roles.
• Great command on oral and written Mandarin language.
• A focus on delivering great customer experiences.
• Strong organisational and problem-solving skills.
• Technical troubleshooting proficiency.
• Excellent communication skills.

🦄 About Flipdish

We’re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we’ve evolved around our customers and their needs. We’re not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.  

We go to great lengths to understand our customers (check out our C-suite on work experience). We’re food industry natives. We’ve worked in busy kitchens and run busy restaurant franchises. We don’t just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.

🙈Don’t be shy. Apply. 

We know that imposter syndrome can be a thing. Don’t let it be. We want enthusiastic people from all backgrounds. If you feel like you’re up for working with us, get in touch. 

We also understand some candidates might need assistance. That’s not a problem in the slightest. Just reach out to us, we’d love to hear from you.