Onboarding Specialist

WHAT YOU'LL BE DOING:

• Deliver onboarding for new Saas customers located in US, EMEA, and APAC regions.
• Act as a Subject Matter Expert (SME) to educate customers in the use of the Automox platform throughout their onboarding journey. 
• Understand customer context and goals and provide product information to best serve those goals.
• Build customer trust and relationships through education and technical knowledge. 
• Optimize customers’ product setup for the quickest path to success.
• Work closely with Customer Success as the technical onboarding expert to deliver onboarding objectives including:
• Educate customers about the setup, use, and best practices of the Automox platform
• Assist with implementation and deployment of the solution in customer environment- balancing multiple onboarding engagements concurrently
• Ensure policies are executing aligned with best practices and customer’s business needs/goals
• Troubleshoot implementation issues encountered during onboarding
• Provide summary notes after each onboarding session and closure communication upon completion of each onboarding engagement
• Partner with Sales, Customer Success and Support throughout each onboarding engagement to keep them abreast of progress, challenges, and opportunities.
• Create new knowledge base articles that capture new information for reuse throughout the organization and for end-users
• Escalate issues to Support in a timely manner for resolution
• Bring a customer focused attitude and enjoy all that comes with creating meaningful customer experiences

WHAT YOU BRING TO THE TABLE:

• 1 - 4 years of experience supporting customers as an Onboarding Specialist, Support Engineer or other solutions-oriented role
• Knowledge and experience managing macOS, Windows, and/or Linux devices environments
• Demonstrated ability to effectively communicate and collaborate with a diverse and international customer base
• Experience with configuration management tools and software deployment methodologies
• Self-starter, proactive, motivated, responsible with a passion for customer engagement- own problems and deliver solutions
• Comfortable with, and enjoy, solving complex technical problems, you don’t get frustrated with complexity or difficult customers
• Ability to convey/articulate value-based propositions at various levels of technicality based on audience. (From Sys Admins to C-level)
• The ability to work cross-functionally, lead projects, and make things happen
• The opportunity to give direction to the customer to complete assignments using established guidelines, procedures, and policies excites you
• Willingness to become an expert in multiple platforms: Windows, macOS, Linux