Onboarding Specialist

Are you ready to own something big? Automox is turning IT admins into IT heroes by replacing traditional tools with our award winning cloud-native endpoint management platform. Our product works autonomously and so do our teams. We value a ‘one team’ mentality where everyone’s unique skills contribute to an environment that encourages collaboration and ownership. At Automox you’re enabled to do your best work, grow your career, and have an impact that will be noticeable. WE ARE A_TOMOX… all that’s missing is U! 

OVERVIEW

At the heart of our work here at Automox is a mission to create easier work for today’s IT teams. We are seeking a motivated Onboarding Specialist to be a key member of the Customer Experience team and deliver on our core value of Customer Focused. You will evangelize our modern cloud native IT Operations platform to new customers, and assist in deploying and integrating Automox’s platform within their unique environment.

This role requires a self-motivated individual and great teammate who is passionate about SaaS software and this space. Successful candidates will have demonstrated the ability to effectively interface and communicate to fellow IT and Security Ops, system admins, managers, and levels up to the CTO.

What you'll be doing:

• Deliver onboarding for new Saas customers located in US, EMEA, and APAC regions.
• Act as a Subject Matter Expert (SME) to educate customers in the use of the Automox platform throughout their onboarding journey. 
• Understand customer context and goals and provide product information to best serve those goals.
• Build customer trust and relationships through education and technical knowledge. 
• Optimize customers’ product setup for the quickest path to success.
• Work closely with Customer Success as the technical onboarding expert to deliver onboarding objectives.
• Educate customers about the setup, use, and best practices of the Automox platform
• Assist with implementation and deployment of the solution in customer environment- balancing multiple onboarding engagements concurrently
• Ensure policies are executing aligned with best practices and customer’s business needs/goals
• Troubleshoot implementation issues encountered during onboarding
• Provide summary notes after each onboarding session and closure communication upon completion of each onboarding engagement
• Partner with Sales, Customer Success and Support throughout each onboarding engagement to keep them abreast of progress, challenges, and opportunities.
• Create new knowledge base articles that capture new information for reuse throughout the organization and for end-users
• Escalate issues to Support in a timely manner for resolution
• Bring a customer focused attitude and enjoy all that comes with creating meaningful customer experiences

What you bring to the table:

• 1+ years of experience supporting customers as an Onboarding Specialist, Support Engineer or other solutions-oriented role
• Knowledge and experience managing macOS, Windows, and/or Linux devices environments
• Demonstrated ability to effectively communicate and collaborate with a diverse and international customer base
• Experience with patch and configuration management tools and software deployment methodologies
• Self-starter, proactive, motivated, responsible with a passion for customer engagement- own problems and deliver solutions
• Comfortable with, and enjoy, solving complex technical problems, you don’t get frustrated with complexity or difficult customers
• Ability to convey/articulate value-based propositions at various levels of technicality based on audience. (From Sys Admins to C-level)
• The ability to work cross-functionally, lead projects, and make things happen
• The opportunity to give direction to the customer to complete assignments using established guidelines, procedures, and policies excites you
• Willingness to become an expert in multiple platforms: Windows, macOS, Linux

CLOSING

This position will be accepting applications from 3/13 - 3/27.

Studies have shown that women, people of marginalized genders, and people of color are less likely to apply to jobs unless they meet every single qualification. We want to encourage you to apply, even if you don't feel like you meet all the requirements. We are more interested in your skills, your experience, and your passion for the work than we are in your specific qualifications.

ABOUT AUTOMOX

Automox is the cloud-native IT operations platform for modern organizations. Our award-winning answer to modern IT operations and best-in-class results earned Automox four straight quarters of record growth. We are now trusted by more than 2,500 leading companies and MSPs worldwide, including NASA, Yale, Xerox, Allbirds, and Unicef. It makes it easy to keep every endpoint automatically configured, patched, and secured – anywhere in the world. The future of IT Operations is cloud-native – and right now. Will you join us?

TOTAL REWARDS: Thrive with Us

Beyond the Status Quo

🇺🇸 Work from almost anywhere in the USA***

💵Competitive Salary

📈Equity for Full-Time Employees

🏦 401K Match

🏝Flexible PTO, generous sick time policy

👋🏽$20 a month to connect virtually with colleagues

Health & Wellness

🩺 Comprehensive Health Plans with generous employer contributions

🩺100% Company-paid Short Term/Long Term Disability and Life Insurance

🩺 Company HSA Contribution: $100-$150-$200 per month based on tier

🩺 Gender Affirmation Coverage

Happiness & Well-Being

🎁 $50 per month Lifestyle Spending Account

💻 Internet Reimbursement - $50/month

🗄 $750 Home office stipend

👨‍👧‍👦 $10k Adoption Benefit

🤰🏽Comprehensive Family Planning Coverage

LOCATION

We are a fully distributed company and have remote workers throughout the United States.

***We are currently not able to hire in Colorado, California, Seattle area, or New York metro***

We are committed to an inclusive and diverse company. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.

We are not able to sponsor work visas for this position at this time.

https://patch.automox.com/rs/923-VQX-349/images/Notice-of-Right-to-Work.pdf

https://patch.automox.com/rs/923-VQX-349/images/E-Verify-Participation-Poster.pdf