Onsite Customer Service Representative

Chewy is hiring with starting wages up to $17.75 per hour 

Phone interviews are available!

JOB SUMMARY: 

Chewy, the fastest growing licensed pharmacy e-commerce retail businesses in the market today, is seeking Full-Time motivated and confident Pharmacy Technicians to join our amazing Veterinary Service team in Louisville, KY! This role will entail “Wow-ing” our pet-parent customers and business partners with stellar customer service, and processing prescription approvals for veterinary medication.  Our Team Members are committed to providing an incredible customer and clinic experience. 

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Why you’ll love working here: 

• Competitive benefits and personal and leadership development programs to support your career growth  

• Employee 20% discount program at Chewy for all your pet needs  

• We have a culture of belonging where you will feel valued for your skills and contributions and be recognized for your dedication and hard work. 

• We'll empower you to build, grow, and unleash your full potential 

What You’ll Do: 

• Engage directly with veterinary clinics to coordinate prescription approvals, resolve customer issues, and clarify order inquiries.  

• Research and problem-solve to determine appropriate solutions for the customer and clinic partners, and follow-up as needed to resolve issues. 

• Complete data entry of prescriptions into Chewy healthcare software 

• Maintain a high level of quality through data entry and order processing of veterinary pharmacy orders. 

• Operate with understanding, active listening, patience, empathy and kindness to customers and partners alike. 

• Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow.  Many of our Team Members have grown into other roles and leadership positions, so having a long-term career focus is ideal 

• Communicate with veterinary clinics over the phone (sometimes other channels as needed) with a variety of topics, primarily using our internal computer software and systems to research solutions and document clinic note accounts, so being detail-oriented is critical.   

• Expect a significant part of the workday will be outbound veterinary clinic/customer phone contacts.  

• Other Duties as Assigned  

What You’ll Need: 

• Be at least 18 years old and have the appropriate licensure in the state of the pharmacy you are working at, and other states and credentials as required 

• 1-2 years working in a customer or healthcare focused environment 

• Demonstrate excellent communication skills (written, verbal, and listening) 

• Ability to multi-task (i.e. talk on the phone while navigating on the computer and taking notes) 

• Operate with ownership, be a self-starter, and have a strong attention to detail 

• Proficiency with Microsoft Outlook 

• High school education or equivalent 

• Critical thinking skills 

• Demonstrated ability to multi-task and perform well in a face paced environment 

• Ability to adapt to change in accordance with the business needs of the company 

• Flexibility to shift schedule and work overtime as needed by the business unit 

• Must bring proven ability to maintain confidentiality and secure sensitive information 

• Must be able to pass background check 

• Show up for work! Come on time and be committed to be your best.