Operations Center Investigator

Shift: 3rd Shift (8:30pm - 6:30am)

About the Role

As Remote Operations Center Investigator, you will be the primary contact for store and Loss Prevention teams regarding fraud activity and significant events. You support field loss prevention associates, develop cases with local law enforcement to resolve organized retail crime, answer incoming associate calls to assist with shoplifting apprehensions or significant events, research fraudulent activity, advise partners on fraud patterns and behaviors, analyze data and summarize results.

What You'll Do

• Assist stores, loss prevention and store management with CCTV surveillance of shoplifting suspects
  
• Assist store and district loss prevention peers with fraud investigations related to Kohl's cards and other scams

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• Effective verbal and written communication skills
  
• Proficient computer skills, including Google Suite products
  
• Ability to collaborate with peers on complex projects
  
• Adaptability to changes in processes and technology
  
• Ability to maintain composure during critical situations
  
• Experienced multitasker
  
• Adept prioritization and decision-making abilities
  
• Willingness to take control of tense situations and provide clear and direct instructions
  

• Experience in shoplifting apprehensions, fraud investigations and retail store operations
  
• Working knowledge of Microsoft and Google applications
  
• Ability to analyze data and summarize results
  
• Prior retail loss prevention experience
  

• Ability to work a flexible schedule to include nights and weekends as needed