Operations Contractor

💪🏽 What will you do?

Preferably have 2+ years of experience working at a high-growth technology company
·  Insurance or Claims Filing background: You have had experience working at a high-growth tech company/startup with a focus on insurance technology or claims management.
·  Independent Decision Maker: You are comfortable making decisions in ambiguity and building processes so that decision becomes a scaleable process.
·  A relationship builder: You can and enjoy building strong relationships with external parties with an eye for allowing us to work better together.
·  Comfortable with ambiguity: Leave is tough and navigating external parties and their varied needs can be overwhelming. You bring a mix of strategic thinking and calculated risk-taking.
·  A superb verbal & written communicator: You speak & write clearly, concisely, and with empathy. You are able to adapt your communication in a variety of
situations and with a wide range of personas, creating the foundation for our written communications and tone to our customers.
·  A creative problem solver: You think creatively about how to tackle first of kind problems we encounter with claims - and proactively bring ideas to our product & engineering team.
·  An advocate for our users: You advocate for our users with our internal team by sharing feedback & insights to our product & engineering teams, as well as to our support, sales, and marketing teams - all with the goal of continuously improving the experience for our employers and end users - the employees they care about.
·  Excited to develop deep domain & customer expertise: You’ll become a trusted advisor on leaves and the complex world of regulations & insurance surrounding leave to our customers as they scale.
·  Deeply Empathetic: You have experience calling and coordinating with Medical Providers, customers, and insurance carriers, ensuring timely coordination of documentation.
·  Attention to Detail: You have experience with data entry and maintenance, working in a fast paced environment so that nothing slips through the cracks

⚡️ You'd be a great fit if you are: