Operations Excellence Manager, YouTube Trust and Safety

Minimum qualifications:

• Bachelor's degree in Computer Science, Mathematics, Statistics, Engineering, related discipline or equivalent practical experience.
• 7 years of experience in operations program management domain
• Experience with SQL and analyzing data sets to drive decision making.

Preferred qualifications:

• Experience with scaled operations and or/operational roles in trust and safety.
• Experience using data analysis to drive decision making.
• Experience in Process Improvement/Lean six sigma.
• Ability to manage ambiguity and, adapt and lead through dynamic environments.

About the job

Fast-paced, dynamic, and proactive, YouTube's Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

As a member of the Process optimization team at YouTube Trust and Safety Global Scaled Operations team, you'll identify challenges and issues across the Trust and safety reviewer operations and create programs and/or processes to solve them. Your scope will include defining and driving operational improvement projects across different functions and regions. You will define and lead complex, multi-disciplinary projects from start to finish, working with stakeholders to plan requirements, develop action plans, and communicate clearly with cross-functional partners across the organization.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.

Responsibilities

• Scope and drive cross-organizational projects, programs and improvement efforts to solve operational challenges impacting YouTube Trust and safety. Manage cross-functional relationships and workstreams across Trust and safety organization to execute projects that improve operational efficiency and efficacy.
  
• Define and execute operating processes and tools to manage reviewer operations. Identify challenges and issues across the organization, creating programs and/or processes to solve them. Drive high-level progress on roadmap and manage large dependencies and blockers.
  
• Set up cadence for workstreams and communications flow to raise and address blockers, ensuring mitigation is in place when needed.
  
• Oversee team-wide and executive communications, including weekly executive leadership updates.
  
• Work with the vendor partners, scaled operations and cross-functional teams to develop and maintain a list of process efficiency and effectivenes. Serve as a point of contact for various work efforts.