Operations Improvement Manager

At OneAmerica, we deliver on promises when customers need us most. We believe the best way to serve our customers is to know that every individual, employee, family and business we work with has unique personal and financial goals. We keep our promises, so we can help them achieve their goals and realize their definition of financial success.

Job Summary

The Operations Improvement Manager is responsible for planning and executing updates in process and technology for Enterprise Operations. As part of the Operations Project Management team, this role supports both EOC and non-EOC projects that deliver improved operational efficiency, reduced risk and improved customer experience.

Primary duties may include, but are not limited to

• Prioritize capacity to ensure operations support is delivered to highest impacting EO and non-EO portfolio initiatives
• Manage the project intake process
• Articulate quantitative and qualitative benefits in support of CBAs
• Develop and document requirements
• Identify interdependencies and articulate business impacts
• Engage SME's
• Organize, verify accuracy, and ensure completion of testing
• Track and report process improvement efforts
• Coordinate TCOE work efforts
• Lead OCM

Job Requirements

Required Education and/or Certifications

• College degree (A.A./BA/BS)

Recommended Education and/or Certifications

• Yellow Belt / Yellow Belt 2

Required Work Experience

• 5+ years of professional experience working within retirement services, insurance, or process improvement areas

Salary Band: 06B

This selected candidate will be expected to work Hybrid in Indianapolis, IN. The candidate will also be expected to physically return to the office in CA, WI, IN or ME as business needs dictate or for team-building and collaboration.

If you are offered and accept this position, please be advised that OneAmerica does not have any offices located in the State of New York and OneAmerica associates are not permitted to work remotely in the State of New York.

Disclaimer: OneAmerica is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica, visit oneamerica.com/companies.