Operations Manager

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visitwww.livenationentertainment.com.

Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Saleswe foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility supportit's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The Role:

The Operations Manager is responsible for supporting daily Music Hall operations with an emphasis in food & beverage, while maintaining a knowledgeable, friendly, and helpful attitude to all guests and team members. Assist in all areas of Music Hall Front of House Operations to help ensure a high-quality guest experience.

What You Need:

Required:

• 3-5 years' experience in a hospitality field such as restaurants, live event venues, nightclubs, bars, and/or hotels
• 1-3 years supervisory or operational management position
• Exceptional guest relations skills including conflict resolution
• Familiarity with effective food and beverage service techniques, sales strategies, and responsible alcohol service
• Knowledge of and experience with operational and financial planning and analysis
• Prioritization of duties and effective communication skills
• Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude
• Communicate well with team members and managers and foster an atmosphere of unity and camaraderie
• Responsible Alcohol Awareness Training Certification or Equivalent
• Must be able to work a flexible schedule, including weekends and holidays
• High School Diploma required

Preferred:

• Experience in a progressive managerial position in food & beverage related industry
• College diploma in related field
• Working knowledge of Micros 3700, Simphony, Appetize or similar POS

Physical Demands/Working Environment:

• Must be able to work in an environment with loud music and crowds for extended periods of time
• Ability to move throughout the venue during the entire shift
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 40 lbs. using proper lifting techniques
• Must be able to verbally communicate
• Visual abilities needed for detailed paperwork and observation.

What You'll Do:

• Analyzes information related to each show (such as ticket counts) to make decisions as it pertains to staffing levels, venue set up, and other operations related items
• Responsible for managing labor cost through proper staffing and schedule management

• Cost control on Food & Beverage including Liquor

• Review ongoing opportunities such as cost of sales, inventory par levels, and general policies and procedures in order to most effectively implement changes to improve operations and most efficiently allocate resources

• Ensure environmental standards are adequate (light, sound, room temperature, cleanliness, line of sight, table maintenance, promotional materials, etc.)

• Assist with monthly building inventory

• Assist with pre-screening potential candidates, retain, motivate, evaluate and direct employees to ensure they receive adequate guidance and resources to accomplish established objectives

• Ensure that all areas adhere to strict health code guidelines

• Assist in responding to and investigating elevated guest inquiries and or concerns regarding all shows, meet and greet packages, and amenities including PSS program needs (both advance and day of show)

• Work through and correct guest concerns and complaints regarding staff related situations

• Assist with developing monthly and quarterly specials, events, etc.

• Assists in investigating venue incidents and collects necessary information for risk management

• Maintains positive talent relations by developing a solid understanding of the music industry, to ensure that artists and industry representatives have positive experiences in the venue

• Ensures that all events are executed properly, to the client's satisfaction

• Ensures that all opening/running/closing duties are completed according to Live Nation policy

• Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members

• Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies

• Other duties as assigned

Our Benefits:

• Competitive compensation and bonus plans
• Professional career development
• Additional benefits

If the above description sounds like you and fits your background, apply online at http://www.livenation.com/careers/index.html to join the Live Nation Clubs and Theaters team today!

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of

Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee's salary history will not be used in compensation decisions.