Operations Project Manager

Xsolla is seeking a talented and experienced Operations Project Manager. This individual will play a key role in driving operational excellence by coordinating cross-functional projects and ensuring the successful execution of operational initiatives. The chosen candidate will be responsible for identifying process improvements, managing operational risks, and delivering projects on time and within budget.

RESPONSIBILITIES

• Lead and implement operations-focused projects, ensuring alignment with the company's strategic goals.
• Develop and enforce standards for operational project tracking, managing communication and documentation with internal teams and stakeholders.
• Create and maintain detailed project timelines, ensuring clear milestones and deliverables for operational initiatives.
• Collaborate across departments (e.g., engineering, business development, marketing, legal, etc.) to ensure seamless integration of operations into broader company functions.
• Proactively identify operational inefficiencies, bottlenecks, or risks, and develop solutions to prevent potential issues.
• Ensure compliance with internal and external policies related to operations, including vendor and partner management.
• Assist in the creation of Scopes of Work (SoWs) and Master Service Agreements (MSAs) for operational processes and custom projects.
• Maintain operational budgets, ensuring cost-effective execution of all projects.
• Provide ongoing training and support to team members on operational best practices, tools, and methodologies.
• Track and report on operational KPIs and metrics, ensuring consistent performance and continuous improvement.

REQUIREMENTS

• Bachelor's degree 
• 4+ years of experience managing operational projects, with a minimum of 3 years in a leadership role.
• Strong communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
• Proven experience with project management tools (e.g., Confluence, Jira, Basecamp, G Suite).
• Ability to quickly learn new software and tools as needed.
• Strong time-management skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
• Experience driving operational improvements and implementing best practices.
• Ability to work both independently and within a collaborative, team-oriented environment.
• PMP certification or similar (preferred).
• Experience working in a high-growth, entrepreneurial environment.
• Prior experience in the gaming or fintech industry is a plus.