Operations Senior Associate

ABOUT FANDUEL GROUP

FanDuel Group is a world-class team of brands and products all built with one goal in mind — to give fans new and innovative ways to interact with their favorite games, sports, teams, and leagues. That’s no easy task, which is why we’re so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give.

Our brands include:

• FanDuel — A game-changing real-money fantasy sports app
• FanDuel Sportsbook — America’s #1 sports betting app
• FanDuel TV — "The Bettor Sports Network" bringing live sports and interactive content to the games fans care about most
• FanDuel Racing — A horse racing app built for the average sports fan
• FanDuel Casino & Betfair Casino — Fan-favorite online casino apps
• FOXBet — A world-class betting platform and affiliate of FanDuel Group
• PokerStars — The premier online poker product and affiliate of FanDuel Group

THE POSITION: 
Our roster has an opening with your name on it

We are looking for a Promotion Operations Senior Associate to join the Customer Marketing team to help drive the strategy and execution of FanDuel’s promotional functions by helping to research, develop & deliver new processes to ensure our users have a positive experience and continue to choose FanDuel as their go-to Sportsbook.

THE GAME PLAN:
Everyone on our team has a part to play

• Lead an operational team, with an emphasis on coaching and motivation, that is responsible for creating, managing, publishing, and merchandising promotions on FanDuel
• Monitor and audit our platform content to ensure team KPIs on accuracy and precision are met or exceeded, with an eye on eventual automation of the process
• Educate and report to the wider business on established KPIs
• Manage the end-to-end process of promotion creation; including design, testing, setup, publishing, QA, fulfillment and merchandising of ATL promotions
• Develop systems to assess team bandwidth, resourcing, and structure to deliver marketing requests and strategy
• Contribute to improving the quality and efficiency of internal Digital Operations processes and tooling to deliver promotions at scale and improve quality of life for team members
• Act as a primary source of knowledge on the customer experience and provide feedback on strategic issues and opportunities across the business
• Collaborate closely with key partners in Marketing, Commercial, Product, and Risk & Trading to plan and deliver promotional campaigns and long term improvements
• Instigate and deliver large projects requiring contribution from multiple teams
• Master internal tooling to evaluate risk and lead triage efforts to reduce cost of errors & improve customer satisfaction

THE STATS:
What we're looking for in our next teammate

• Minimum of two years in a management role with direct reports preferred
• A great colleague, leader and teammate - someone who is willing to roll up their sleeves to complete a task
• A methodical planner with high attention to detail
• Creative thinker and problem solver; short term, medium term, and long term
• Proven experience improving complex and/or subpar systems or tools and defining requirements
• Strategically minded with a focus on KPIs and analytics
• Ability to develop operational frameworks that balance quality with efficiency
• Proven track record of delivering quality outcomes for stakeholders and getting initiatives over the line
• Influential leader with the ability to make an impact in departments outside of the team to improve efficiencies
• Ability to communicate effectively with stakeholders from all different pillars of the organization
• Process oriented with focus on proactive planning & scheduling
• Required to occasionally work flexible hours including evenings and weekends
• Experience using Knime and SQL a plus
• General sports betting and gaming knowledge a plus

THE CONTRACT: 
We treat our team right

Competitive compensation is just the beginning. As part of our team, you can expect:

• An exciting and fun environment committed to driving real growth
• Opportunities to build really cool products that fans love
• Mentorship and professional development resources to help you refine your game
• Flexible vacation allowance to let you refuel
• Hall of Fame benefit programs and platforms

FanDuel Group is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgement or harassment.  Our focus is on developing employees so that they reach their full potential.

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