Operations Specialist

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
The Operations Specialist creates and maintains positive and effective working relationships with transportation providers, Modivcare departments, and other related agencies to establish superior partnerships and to reduce and resolve instances of discontent. The OS functions as liaison within the non-emergency medical transportation (NET) system for clients, members and case managers by providing
in-service guidance between Modivcare and Transportation Providers acting as Ombudsman in resolving and mediating disputes that arise from service.
You will...

• Develop and maintain positive working relations with the transportation providers and Modivcare staff
• Maintain constant and thorough communication with Operations Leadership to maximize the effectiveness of the team
• Evaluate complaints from transportation providers or Modivcare staff and maintain complaint resolution database on daily basis; share database with Director of Transportation
• Establish a timeframe for appropriate responses to issues raised by transportation providers or Modivcare staff
• Support Modivcare staff and attend meetings with the transportation provider and Modivcare as needed
• Act as a source expert on how to reach and communicate with appropriate Modivcare departments
• Communicate with the complainant concerning issues referred to Modivcare by the transportation provider or Modivcare staff
• Negotiate, conciliate and create solutions to providers' complaints and concerns
• Ensure and maintain follow up contact with both Modivcare staff and provider following resolution of an issue to ensure it remains solved
• Identify areas for improvement without fear of repercussion
• Update Operations Leadership on outcome of his/her communications with the transportation providers and members and keep the team apprised of the progress and outcomes.
• Provide assistance to claims processors with difficult issues
• Attend all required meetings
• Adhere to company policies and procedures
• Meet with management to discuss training/workflow issues
• Perform other administrative duties as assigned.
• Note: This description is not intended to be all-inclusive. Employee may be requested to perform other duties from time to time.

We are excited to speak to some with the following...

• High school diploma or GED
• Required: 1 year prior claims or transportation experience with customer service and data entry
• Preferred: 3 years provider relations experience to include conflict resolution in a transportation department

We value our team members and realize the importance of benefits for you and your family. ModivCare offers a comprehensive benefits package including the following:

• 3 Medical Plans with Prescription Drug Benefits
• 2 Dental Plans
• Vision Benefits
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Legal Services
• Critical Illness, Accident, Hospital Indemnity and Cancer Insurance
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare. Because we care...always.
5 brands have joined together for one calling and we recognized an important need--to improve access to care by addressing the social factors that influence patient health outcomes. Our roots as a logistics leader have laid the foundation for our transformation into a tech-enabled healthcare company making better connections to care.
Pay rate: $18.00 hourly
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected].
• Modivcare requires all employees to be vaccinated for COVID-19. Modivcare is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for exemptions from this policy as required under the law.