Operations Specialist,Platform Quality

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platforms to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. Today DoorDash operates in 29 countries around the globe, 23 of which are with the Wolt product and brand.

So, why work at Wolt?

At Wolt, we’re about getting things done. You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way. Join us today to build Wolt together.

Job Description

As an Operations Specialist in the Platform Quality team, you will take a pivotal role in maintaining and enhancing the quality of our platform operations. Your primary focus will be on conducting in-depth data analysis, implementing strategic initiatives, and driving continuous improvement projects to ensure exceptional partner performance and satisfaction. This position requires a highly analytical, detail-oriented professional with strong project management capabilities and excellent interpersonal skills who thrives in a dynamic, high-growth environment.

What you will be doing

• Lead comprehensive quality and satisfaction audits to ensure our partners consistently meet the highest service standards.

• Develop and implement data-driven strategies to identify performance trends and optimize partner performance.

• Engage proactively with regional operations and local merchant teams to identify opportunities for performance enhancement and process improvements.

• Conduct advanced data analysis to draw insights and make informed strategic decisions.

• Create detailed reports and dashboards to monitor key performance indicators and track the impact of implemented initiatives.

• Identify and implement process enhancements to streamline operations, increase efficiency, and improve partner satisfaction.

• Lead development projects aimed at refining operational processes and integrating new technologies.

• Being the first point of contact for our merchant teams when it comes to daily operations.

• Your focus of expertise will be working on above related to new verticals (retail, Wolt Drive,...).

Qualifications

• +2 years of experience in operations, data analysis, account management, or a similar role, with a focus on quality assurance and performance optimization.

• Strong analytical skills with proficiency in data analysis tools and techniques; experience with Google Sheets, Looker, or other data applications is advantageous.

• Proven track record of implementing data-driven strategies to improve performance and quality.

• Excellent interpersonal skills with the ability to lead projects, influence, and collaborate effectively with diverse teams.

• Highly detail-oriented, organized, and capable of managing multiple complex projects simultaneously.

• Self-motivated with a proactive approach to problem-solving and a passion for continuous improvement.

• Strong communication skills, with fluency in English; additional languages are a plus.

• Based anywhere in the Central region (Austria, Croatia, Czechia, Hungary, Poland, Serbia, Slovakia, Slovenia)

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an ambitious team, we encourage you to apply!

Please submit your application via our job portal. We will review applications on an ongoing basis and invite candidates for interviews accordingly.