Operations Team Lead

🎨 Who Are We?

Convelio is a licensed freight forwarding startup at the forefront of the intersection between Tech, Logistics, and the Art World. We specialize in the global shipping of high-end goods, including paintings, sculptures, and other valuable or bulky merchandise.

By leveraging our in-house algorithm, we offer real-time shipping quotes and provide an end-to-end logistics service tailored to the unique needs of the art market. Our mission is to combine technology and tradition, making the shipping of bulky and valuable items as seamless and accessible as possible.

Our diverse customer base includes art galleries, antique dealers, auction houses, online platforms, and interior designers. With over 150 colleagues spread across Paris, London, and New York, Convelio embraces a startup and international culture. We take pride in solving complex logistics challenges for our clients, enabling both sellers and buyers in the art market. Backed by cutting-edge technology and prominent VC support, we have the global network and resources (including €30 million Series B funding in March 2022) to seize exciting market opportunities.

Visit our Career Page to learn more about joining our team! 💙

👍What your team will look like

More than 150+ people from all over the world to work with you. You will work inside one of our Operations Teams and report to our Head of Operations Europe.

🎩 Your Role:

Are you interested in transforming a traditional industry upside down? Are you looking for the challenge of building something new and being part of an international & innovative start-up?

We are looking for a high energy, results-driven, team-oriented Operations Team Lead to join our rapidly growing Team!

✏ What you'll do

• Team Management: team coordination, individual performance monitoring, recruitment, onboarding, training, etc.
• Responsible for the team's performance on all key indicators: revenue, lead time, margin, customer satisfaction, incident rate, etc.
• Control and support the team in all aspects of transportation: client communication, pickup, packaging, freight, delivery.
• Establishment of control routines and reports for transportation monitoring and early identification of potential issues.
• Service quality management and incident tracking.
• Implementation of new processes and application by the team and partners within the scope.
• Daily management of partner performance.
• Team support in handling complex operational tasks (quotes, transportation, damages, incidents).

🧑‍🎨 Your profile:

• You have experience managing a team of 5+ logistics and customer care coordinators.
• You are used to dealing with multimodal freight forwarders, handling transport from pick-up to crating to delivery.
• You are client oriented and have experience handling highly demanding customer requests.
• You are looking to remain operational.
• You are proactive and ready to take part in improving our processes.

🌍 What we offer:

• Flexibility on remote work:, 3 days/week of remote + up to 6 weeks/year of remote work.
• Meal vouchers.
• Great Health insurance with Benefiz.
• A great onboarding program to make sure you have everything you need to grow in your role.
• A very dynamic and kind team spirit, where informal communication and trust-based relationships are key.
• Internal virtual and physical events & initiatives: afterwork drinks, remote or physical team buildings, private online art classes...

⚙️ The hiring process:

• First phone call and interview with Louis from our People Team
• Video interview with Manon, Head of Ops
• Video interview with Joseph, General Manager EU
• Video interview with Clément, cofounder and CoO

☀ Above all, we are looking for an enthusiastic, ambitious and self-motivated team-mate, ready to take on initiatives and make an impact, be willing to grow with us in order to transform this market - and this might be the single most important skill we require ;).