Partner Operations Associate

About The Role:

• Work with internal stakeholders and external partners to ensure the successful launch and ongoing management of new partnerships

• Monitor and report on partner performance, including tracking partner KPIs and helping Caribou prepare for partner business reviews

• Develop and maintain strong relationships with partners, acting as a primary point of contact for operational inquiries and escalations

• Conduct research on industry trends and competitor activities to identify opportunities for new partnerships and program enhancements

• Develop and manage partner-related operational processes, including tracking partner progress, managing documentation and approvals, and ensuring compliance with legal and regulatory requirements

• Coordinate with cross-functional teams (product, engineering, legal, etc.) to ensure that partner integrations are successful and meet all technical requirements

• Collaborate with the finance team to manage partner payments and invoicing

• Maintain a high level of data accuracy and integrity in partner-related reporting and tracking systems

About You:

• Bachelor's degree in business, finance, or related field

• 2-4 years of experience in partner management or operations, preferably in a fintech or financial services context

• Strong project management skills and ability to work on multiple initiatives simultaneously

• Excellent communication and interpersonal skills, with the ability to build strong relationships with partners and internal stakeholders

• Quantitative mindset with experience using data to identify trends and make informed decisions

• Knowledge of the financial industry and regulatory landscape (or willingness to learn about it)

• Experience with partner management tools and systems

• High level of attention to detail and strong organizational skills

• Positive attitude and “can do” spirit!

How we will take care of you:

Everyone at Caribou is a valued team member, and we always strive to live up to our value Take Care of Each Other. Our compensation and benefits package includes: 

• Competitive compensation: $75,000-$100,000

• Equity options

• 401k savings program with 3% company contribution.

• Generous paid time off including: 20 days accrued PTO per year, 14 annual company holidays, 16-weeks paid parental leave, bereavement leave, and volunteer day.

• Robust wellness benefits including company-paid plans for health, dental, vision, mental health, disability and basic life insurance.

• Optional benefits to suit your individual circumstances such as HSAs, FSAs, supplemental life and medical insurance, and pet insurance.

• Up to $1,000 per year for eligible professional development expenses.