Partner Success Associate

What you’ll do:

Want more jobs like this?

Get jobs in Charlotte, NC delivered to your inbox every week.

Get Jobs

Send me The Muse newsletters for the best in career advice and job search tips.

By signing up, you agree to our Terms of Service & Privacy Policy.

• Become a subject matter authority of Credit Karma’s and our partners’ configuration products and processes
• Lead day-to-day operations of all ongoing offer maintenance for our external partners
• Liaise and develop strong relationships with cross-functional internal teams including Business Development, Marketing, Legal and Compliance, Product and Engineering, Finance and other internal teams to deliver cohesive best-in-class service to Partners
• Drive initiatives and process changes to excel and scale our business operations
• Proactively investigate and resolve blocking issues across multiple channels, while providing accurate and timely responses
• Partner with Business Development to handle executive or offer escalations, including case investigation
• Support the business development partnerships team to own the operational relationship throughout the partners lifecycle 
• Coordinate with Agencies and Partners to ensure that all assets (website, editorial, marketing, other product initiatives) within the Credit Karma Platform are accurate and adhere to the contractual and regulatory compliance rules
• Prepare site mockups for partner review and approval
• Develop and implement best practice processes, maintain updated documentation, and provide recommendations as appropriate

Minimum Basic Requirements:

• Bachelor’s degree with 3+ years of relevant work experience in compliance, operations, customer support, or similar field
• Experience in Internet, Technology, or high growth companies preferred
• Incredibly strong attention to detail with data entry, exceptional follow-up and follow-through 
• Accountable, creative, and team-focused individual who loves problem solving and owning and driving initiatives with little/no supervision 
• Comfortable working across multiple time zones with internal and external stakeholders
• Able to work in a fast-paced environment with varied responsibilities while balancing multiple deadlines
• Ability to work on a flexible schedule
• Customer-oriented and able to establish robust relationships with agencies and internal stakeholders
• Comfortable with ambiguity - strong proactive communication and prioritization skills with the ability to work independently in a fast-paced environment
• Go-getter attitude with innate curiosity - able to learn quickly (technology, tools, and processes), ask a lot of questions, and persevere for results
• Extremely proficient in Excel and Google Workspace
• Bonus Experience: Data Visualization (e.g., Looker), Salesforce, and JIRA

Preferred Qualifications:

• You have a great sense of responsibility, take ownership for your work, get a sense of achievement from solving a problem and helping others
• You are self-motivated, flexible and have the ability to maintain high levels of productivity with minimal direction in a high pace environment
• You have an affinity for or a strong interest in technical and operational processes; you will also actively seek the answers of what you don’t know.
• You are highly detail-oriented
• You want to help optimize and automate processes, with a strong focus on scalability
• You want to be an internal product advocate, supervise product processes and chip in to the platform feeding back feedback
• You are passionate about developing and contributing to a high-performing team

Benefits at Credit Karma includes:

• Medical and Dental Coverage
• Retirement Plan
• Commuter Benefits
• Wellness perks
• Paid Time Off (Vacation, Sick, Baby Bonding, Cultural Observance, & More)
• Education Perks
• Paid Gift Week in December

Pay Transparency Notice: 

Credit Karma’s mission of championing financial progress for all starts from within. That’s why we implemented role-based compensation, which ensures people who are in the same role receive the same pay with variations for geographic location only. It’s all part of a more comprehensive DEI strategy that helps level the playing field. The base salary range for this role is $89,507 plus equity and benefits.