Partnership Manager (APAC)

Location: Kuala Lumpur, Malaysia

Role: Partnership Manager (APAC)

Department: Sales

Mode: Full-time

About Respond.io

Founded in Hong Kong in early 2017, Respond.io is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honored with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.

Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At Respond.io, we are not just a platform—we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging!

Role Description

Respond.io is expanding rapidly, aiming for a $1 billion valuation following our successful Series A funding. We seek a visionary Partnership Manager to nurture and support our channel partner ecosystem. The ideal candidate will drive mutual success through strong relationship management, strategic collaboration, and effective enablement.

Responsibilities

• Identify potential channel partners that align with the company's strategic goals.
• Develop and execute recruitment strategies to onboard new partners.
• Establish and maintain strong relationships with existing channel partners.
• Act as the main point of contact for partners, addressing their needs and concerns.
• Organize regular meetings, business reviews, and performance assessments with partners.
• Develop and deliver training programs to educate partners on the company's products, services, and sales processes.
• Provide ongoing support and resources to partners to ensure their success.
• Collaborate with partners to develop and execute joint business plans to drive sales and market penetration.
• Monitor and analyze partner performance metrics, providing insights and recommendations for improvement.
• Achieve sales targets and revenue goals through effective partner management.
• Gather market insights and feedback from partners to improve product development and strategy.
• Stay updated on industry trends, competitor activities, and market dynamics.

Qualifications

• Minimum 3+ years of experience in channel management, partner-led sales and business development experience.
• Experienced in Channel/Sales in the tech or SaaS industry.
• Proven track record of successfully managing and growing channel partner relationships.
• Experienced in building business and marketing plans with Partners.
• Well-organized, proactive, goal-oriented, and able to prioritize.
• Ability to operate both at a strategic and hands-on level.
• Good communication skills in English with an ability to clearly explain complex ideas verbally and in writing.
• Nimble and agile team player with the ability to thrive in a fast-paced start-up environment.

Here's what's in for you

• You will become part of an amazing culture with smart teammates who care.
• You will grow more here than you would anywhere else, that is a promise.
• Pizza parties, birthday cakes, social events (Laser tag, go-cart, paintball), you'll always be looking forward to it!
• Beer O'Clock on Fridays? Naah, we have it every day!
• Are you a PlayStation fan? It gets fun when you get to beat your colleague on a FIFA game at the office!
• You'll get to experience a very competitive compensation.
• You'll be covered exclusively on one of the highest medical and dental insurance especially for you.
• Unlimited snacks in our specially dedicated snack room. Oreos, KitKats, Gummy Bears, Chips, Biscuits, Nuts, Snickers ... you name it, we have it.
• You'll be entitled to stock options with terms and condition.
• Flexible working environment and working hours.