Patient Experience Manager 1

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Role Overview

Sodexo is seeking a Patient Experience Manager for Jefferson Health, Stratford Division, located in Stratford, New Jersey. Jefferson Health is an integrated healthcare delivery system providing a full continuum of healthcare services, ranging from acute-care hospitals to a broad spectrum of outpatient and wellness programs. Part of a multi-site healthcare provider, Jefferson Health New Jersey serves the residents of Camden, Burlington and Gloucester counties. This is a Day shift position, with some weekends and holidays.This position will report to a General Manager on - site.

The successful candidate will:

• evaluate and develop service levels for the overall Patient Experience Program targeted to exceed patient and c

Is this opportunity right for you? We are looking for candidates who have:

• excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;
• passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;

strong management skills, preferably in healthcare.

Responsible for successfully coordinating and directing all patient experience activities within the assigned unit.Must ensure that all personnel under his/her operational influence comply with all client, government, corporate and division policies and procedures.

Working as the Patient Experience Manager, you are responsible for coordinating and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores.
Responsibilities:
• Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)
• Ensures compliance with all regulatory agencies (CMS, JCAHO)
• Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts
• Works closely with on-site management team to reach operational goals
• Provides recognition for employee when programs are implemented with success
• Compose patient satisfaction reports as needed to management.
• Implement forms, data, and ensure standardization for departmental patient satisfaction operations success

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 1 year experience in Service Recovery role at large hospitality or hospital environment