Patient Service Representative – Clinic Float Pool

Patient Service Representative – Clinic Float Pool 

Mercy Southfork | 12700 Southfork Rd, St. Louis, MO 63128

Schedule: PRN | Monday–Friday | Flexible Daytime Hours

Are you someone who thrives in a fast-paced environment, enjoys variety in your workday, and finds purpose in helping others? As a Patient Service Representative in Mercy’s Clinic Float Pool, you’ll play a vital role in delivering exceptional care and service across multiple clinic locations in the St. Louis area.

This is more than just a job—it’s an opportunity to:

• Enjoy flexibility with weekday-only scheduling (no evenings or weekends required)
• Gain diverse experience by supporting a variety of clinic teams and specialties
• Make a meaningful impact on patients and communities across the region
• Be part of a mission-driven organization rooted in compassion and excellence

Whether you're looking to expand your skills, re-enter the workforce with flexibility, or simply want to be part of something bigger—this PRN role offers the perfect balance of purpose and adaptability.

What You’ll Do:

• Welcome patients with warmth and professionalism, ensuring a positive experience from the moment they arrive.
• Float between various clinic locations, supporting different teams while maintaining consistent, high-quality service.
• Manage front desk operations—answer phones, create Epic charts, handle mail, scan documents, and more.
• Coordinate patient flow by managing check-ins, check-outs, and appointment scheduling with care and accuracy.
• Handle cash drawer responsibilities when needed, ensuring secure and accurate transactions.
• Support clinic operations by using and maintaining essential office equipment.
• Adapt to evolving workflows and Epic updates, staying flexible and informed.
• Maintain a clean, safe, and welcoming environment in reception areas, following infection control guidelines.
• Ensure confidentiality and accuracy in all patient interactions and documentation.

Qualifications:

Patient Service Representative

• Education: High school diploma or equivalent
• Experience Preferred: One year of applicable medical office experience.
• New hire must attend Clinic Core Front Desk Training through Clinical Education.
  All new hires are hired into this role.

Advanced Patient Service Representative (Internal Only)

• Education: High school diploma or equivalent
• Current Patient Service Reps who are moving to Advanced title on the career ladder must complete both Patient Service Rep and Advanced PR competencies prior to being promoted.
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Why Mercy?

• 401(k) with employer match
• Free on-site parking
• Opportunities for career growth
• Supportive, mission-driven culture
• A chance to be part of something bigger—our healing ministry

We’re Bringing to Life a Healing Ministry Through Compassionate Care

At Mercy, you’ll be part of a supportive community that’s with you every step of the way—especially on the tough days. You’ll help pioneer new models of care, work with innovative technology, and make a real difference in the lives of those we serve.

What Makes You a Great Fit?