Patient Service Representative-Medical Partners

Why work at TidalHealth? 

Looking for a rewarding place to work? Choose TidalHealth. U.S. News & World Report, a global authority in hospital rankings and consumer advice, has named TidalHealth Peninsula Regional and TidalHealth Nanticoke as 2022-2023 High Performing hospitals for 11 challenging and elective health conditions; the highest award a hospital can earn for U.S. News’ Best Hospitals Procedures & Conditions ratings.  Located just 30 minutes from the beach, TidalHealth offers the widest array of specialty and subspecialty services such as neurosurgery, cardiothoracic surgery, joint replacement, emergency/trauma care, comprehensive cancer care, wound care and clinical trials and research. Take advantage of our tuition assistance and scholarship programs to grow both personally and professionally. 

Patient Service Representative Position Summary 

The primary function of a Patient Service Representative is to provide administrative support for the Primary and Specialty Care practices. The Patient Service Representative is responsible for greeting patients and patient check in and check out; verification and maintenance of patient insurance/financial information and patient communication with required staff. The Patient Service Representative is also responsible for patient scheduling and medical history in the EHR system, and additional office-specific tasks as instructed.

Patient Service Representative Position Requirements  

• Previous physician office experience preferred.
• Knowledge of medical terminology preferred.
• Experience with electronic health record preferred.
• High School graduate or equivalent required.

Patient Service Representative Work Schedule

• Monday - Friday, Day Shift

Patient Service Representative Benefits 

• At TidalHealth, full-time employees working at least 80 hours per pay period and part-time employees working at least 40 hours per pay period are eligible for benefits.
• Benefits include medical, prescription, vision, dental, flexible spending accounts, disability insurance plans, life insurance, paid time off plans, retirement plans, tuition assistance, employee assistance, and access to on-site childcare and a credit union.