Payment Operations Senior Manager

ABOUT FANDUEL GROUP

FanDuel Group is a world-class team of brands and products all built with one goal in mind — to give fans new and innovative ways to interact with their favorite games, sports, teams, and leagues. That’s no easy task, which is why we’re so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means we’ll never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance and paid leave policies, we’re committed to making sure our employees get as much out of FanDuel as we ask them to give.

Our brands include:

• FanDuel — A game-changing real-money fantasy sports app
• FanDuel Sportsbook — America’s #1 sports betting app
• FanDuel TV — "The Bettor Sports Network" bringing live sports and interactive content to the games fans care about most
• FanDuel Racing — A horse racing app built for the average sports fan
• FanDuel Casino & Betfair Casino — Fan-favorite online casino apps
• FOXBet — A world-class betting platform and affiliate of FanDuel Group
• PokerStars — The premier online poker product and affiliate of FanDuel Group

THE POSITION

Our roster has an opening with your name on it

The FanDuel team is looking for a highly qualified, motivated and influential Senior Manager to lead the Payments Operations team. This Senior Manager will work closely with the Senior Director of Payments and Fraud Operations to develop and execute the Payments operational strategy.  This Senior Manager will also be core to driving performance and scaling the team to support the needs of a high growth business. The Payment Operations function is responsible for the day to day running of Payments across all the Fanduel Group brands, consisting of Payments Support, Payments Compliance and Operations.

Within Daily Fantasy Sports, online gaming or related industries, all Payments employees must pass required licensing as mandated by various state gaming and racing regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment. This position reports into the Senior Director of Payments and Fraud Operations.

THE GAME PLAN

Everyone on our team has a part to play

• Manage a core group of supervisors and associates across multiple locations in overseeing the day-to-day Payments Support, Operations and Compliance.
• Develop and maintain operational policies, procedures and service level agreements in order to ensure consistent performance and high-quality results
• Work closely with senior leadership to establish team strategies and goals to be cascaded down to the broader team.
• Translate complex topics into compelling narratives for various audiences including Senior Leadership
• Take calculated risks and challenge current practices to develop and deliver innovative solutions to meet or exceed expectations.
• Collaborate with necessary stakeholders, subject matter experts, and decision makers to develop data- driven policies, processes, and reporting to continuously improve operational performance
• Oversee team productivity and provide continuous constructive feedback and coaching
• Recruit, hire, develop and retain candidates who raise the performance bar of the Payment Operations team.

THE STATS

What we’re looking for in our next teammate

• Minimum of 5+ years of Payment and Support experience in Daily Fantasy Sports or related online gaming, sports betting/e-commerce fields preferred
• Bachelor’s degree in business related field preferred
• Direct experience managing multi-tiered teams and the desire to help others learn and grow
• Ability to handle multiple competing priorities in a fast-paced environment
• Deep understanding with of how money moves between merchant platforms and payment and fraud (chargeback, KYC tools, fraud prevention) processing partners, including payment gateways, processors, acquirers, card networks, and issuers
• Proficient understanding of online payments in gaming as well as knowledge of common issues in the space
• Strong analytical and problem-solving SQL knowledge is a preferred
• Excellent verbal and written communication skills, including the ability to communicate with technical and non-technical stakeholders at various levels across multiple business units.
• Passion for sports and/or gaming industry a plus

THE CONTRACT: 
We treat our team right

Competitive compensation is just the beginning. As part of our team, you can expect:

• An exciting and fun environment committed to driving real growth
• Opportunities to build really cool products that fans love
• Mentorship and professional development resources to help you refine your game
• Flexible vacation allowance to let you refuel
• Hall of Fame benefit programs and platforms

FanDuel Group is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgement or harassment.  Our focus is on developing employees so that they reach their full potential.

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