Payments Operations Specialist

Tapcheck, an award-winning fintech company, is seeking a Payments Operations Specialist to join our team in Plano, TX. In this role, you'll be responsible for working with Tapcheck’s customers, supporting and reconciling payment transactions. You'll need a strong sense of detail and organization to perform successfully in this role.

What You'll Do:

• Support client escalations by addressing and resolving escalated client support inquiries and issues. 
• Manage financial transactions regarding refunds, returns, and reconciliations 
• Investigate and resolve discrepancies as needed and assist with the collection process for strategic clients 
• Collaborate with internal teams and external partners to ensure accurate process management 
• Participate in strategic planning for operations improvement projects 
• Maintain clear and accurate documentation for process flows and reconciliation 
• Assist with monitoring and maintaining system health and connectivity 
• Ensure company compliance with all legal and regulatory requirements 

What You'll Bring:

• Bachelor's degree in a relevant field 
• At least 1+ years of experience in financial services, operations, or related fields 
• Proficient in Excel and other technologies
• Strong organizational skills and attention to detail 
• Advanced proficiency in Microsoft Excel and other data analysis tools 
• Ability to work independently in a fast-paced environment
• Ability to work in the Plano, TX office 3 days/week 

Nice to Have:

• Experience working with payment processors and third-party transaction partners

Compensation: $50,000 - $60,000 The actual base salary will depend on numerous factors such as: location, experience, training, knowledge. and skills. Tapcheck reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.

About Tapcheck:

Tapcheck is a digital platform offering an easy and convenient way to access on-demand earnings early. Available at no cost to employers, our app-based on-demand pay solution helps relieve the financial stress that many employees experience on a daily basis.

The Tapcheck team is passionate about our mission to improve financial wellness and boost business productivity. By giving workers the ability to transfer wages they’ve earned directly to their bank account or pay card without waiting for payday, Tapcheck eliminates the need for high-interest payday loans or employer-funded cash advances.

How We Get Things Done:

Our core values act as a steadfast guide, directing our decisions and anchoring our actions. We consider these values non-negotiable, especially when it comes to our hiring process.

• Humility: We believe in the power of humility. We value team players who are down-to-earth, respectful, and open to learning from others. Our employees approach challenges with a positive attitude, acknowledging their strengths and weaknesses while celebrating the achievements of their colleagues.
• Grit: We admire individuals with grit – those who demonstrate unwavering determination and resilience in the face of obstacles. At Tapcheck, we take pride in overcoming challenges together, pushing the boundaries of what is possible, and embracing failure as an opportunity for growth.
• Raising the Bar: Continuous improvement is at the heart of our culture. We are committed to setting high standards and pushing ourselves to exceed them. We seek employees who are innovative and strive for excellence, constantly seeking ways to enhance our products, services, and processes.
• Striving for Growth: We foster an environment that encourages personal and professional development. Our employees are driven to learn, grow, and adapt to new circumstances. We support individuals who take initiative, seek out new challenges, and actively contribute to their own growth and the growth of the company.

Why Join Tapcheck?

• Competitive base
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401K Match

Equal Employment Opportunity Policy

Tapcheck, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.