People Business Partner

You will have a tremendous impact on Care/of by driving and managing Care/of’s policies, procedures, programs, and compliance.  You’ll serve as an advocate for our employees by helping to build a foundation that allows people to bring their authentic selves to work and to grow in their careers. As a key member of both our Diversity, Equity, and Inclusion and COVID-19 taskforces, you will play an important role to ensure that we create systems that are equitable, inclusive, and create both physical and psychological safety for our team of ~300 employees across 3 office locations & remote.

• Serve as the primary point of contact for all corporate employees to resolve inquiries and issues related to payroll, benefits, company policy, etc. through warm, kind interactions
• Resolve employee relations concerns and conduct investigations as needed, working closely with the Fulfillment Center People Team on escalated incidents
• Analyze HR metrics to identify trends & provide recommendations to improve employee retention and engagement 
• Manage our People team systems for payroll, benefits, and compliance and our partnership with our PEO, Justworks. Seek out opportunities for enhancements and lead any system and plan transitions.
• Lead all workforce-related compliance and policy matters, i.e. COVID-19 policy development and communication, updates to our Employee Handbook, and compliance training. 
• Own all benefits relationships, processes and annual open enrollment, ensuring our plan design aligns with overall business strategy and employees are educated.
• Build out HR analytics and reporting and oversee our weekly payroll audit.
• Be a strategic thought leader as we implement our future of work strategy, adapting to new ways of working and advising on payroll, benefit, compensation or compliance best practices.

This role will have flexibility to work out of our NYC offices or remotely - however, the person must be based in the greater New York metropolitan area as there will be some on site requirements in our offices, averaging to about once a week. 

You have had experience in project/program management, supporting and collaborating with cross-functional partners, payroll oversight, working with benefits plans, reporting in excel, and navigating local compliance laws. You love listening, diagnosing, researching, and building - and then taking those ideas to execution through effective project management. You have a “people-first” mindset with a passion for employee experience and wellbeing. This role will report to the Head of People. 

• 4+ years of experience as a HR Generalist or People Operations partner 
• Knowledge and experience with US labor law, tax and compliance as well as all federal and state regulations, filing and compliance requirements, including COBRA, FMLA, EEOC, and DOL/FLSA requirements
• Understanding of benefit plan design and administration and experience owning open enrollment process end-to-end
• Highly analytical with advanced excel skills
• Strong communicator, collaborator, and project manager
• Detail oriented, deadline driven and experience working with a high degree of accuracy under tight deadlines

Extra carrots 🥕(preferred, but not required):

• Ability to synthesize data, and confidently present insights in a visually compelling way.

Even if you don’t meet all the requirements, we still encourage you to apply! If you’re submitting a cover letter, please note what makes you perfect for this role with the qualifications you have.

NYC Metro-Area Salary Range: $95,000 - $100,000* 

Role Level: 3

Your compensation for this role will be based on how your experience aligns with our internal role-leveling, and our internal pay equity standards.

You will be eligible to participate in our Annual Incentive Plan (AIP) which is a cash bonus. Our AIP rewards the achievement of both annual company and annual individual performance objectives. Each employee’s target opportunity for an annual incentive award is a percentage of base salary and varies per role level.

*We have a location based compensation structure; there may be a different range for candidates in other locations.

• Competitive salary + compensation package 
• Competitive insurance packages with free medical, dental, vision plans.
• Unlimited vacation time because you deserve it.
• Free vitamins and powders 
• Wellness perks with free access to online meditation services + fitness reimbursements (at-home workouts count!)
• Virtual team-building events because we value staying connected and building community.
• Socially and culturally relevant experiences geared towards personal + professional learning & development. 
• Working with an amazing, fun-loving, spirited group of people.

Be Humble: Engage in debate with an open mind. Embrace feedback and being wrong when presented with data that shows there is a better option. 

Be Honest: Deliver the truth with humor and love; Recognize and stand up against discrimination on any basis, including race, sex, gender, sexual orientation, religious background, age, or mental and physical abilities - in our work and beyond.

Be Thoughtful: Attack hard problems with thoughtful tenacity. Don’t shy away from complex problems with complex solutions.  

Be Different: Kill your darlings. Don’t be afraid to rewrite something once effective, loved, or widely accepted in the past. Evolution is wonderful. Push against banality and the status quo.

At Care/of, we’re committed to building the best team we can. We hire for potential and support every team member through each step of their career development. Building a diverse, equitable, and inclusive space for our team to think differently and push the status quo is incredibly important to us; and we strive to use these guiding principles as the foundation for how we interact with each other, how we build our business, and how we hold ourselves accountable to our core values. 

Care/of does not discriminate and will not make any hiring decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability and require accommodation during our interview process, please let us know how we can help make the interview process fair to your needs.

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