People Generalist

See yourself at Twilio

Join the team as Twilio’s next People Generalist.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

Want more jobs like this?

Get jobs that are Remote delivered to your inbox every week.

Get Jobs

Send me The Muse newsletters for the best in career advice and job search tips.

By signing up, you agree to our Terms of Service & Privacy Policy.

About the job

This position is needed to support delivery of People priorities. You will be an integral part of the HRBP G&A team, reporting to the Manager Global Generalist and partnering closely with international and functional People Ops, HRBPs and with COEs across the People team. 

Twilio is looking for a People Generalist who lives the Twilio Magic and has a demonstrated track record of providing advice and assistance with HR queries in a wide variety of areas including benefits & compensation, offboarding, global mobility and employee relations. 

Responsibilities

In this role, you’ll:

• Partner with the HRBP team to support program roll-outs and on-going process execution
• Lead Office Hours for new program rollouts or process changes to enable engagement and understanding
• Help to execute business led initiatives (re-orgs, job role and level assessments, etc)
• Work within the ServiceNow ticketing system to address more complex direct manager and employee requests
• Partner cross functionally with key stakeholders: H&S and People Ops team, Payroll, IT, Compliance, Recruiting, Compensation, etc. to ensure communications, program, and process alignment
• Oversee confidential employee onboarding and offboarding processes, including conducting exit interviews, and providing exit survey analysis
• Prepare HR reports, metrics and presentations, including headcount, turnover, and other HR-related analytics.
• Assist the employee relations team with performance management cases, upon request and with proper training
• Maintain confidentiality of core HR data and projects

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3+ years experience in an HR role partnering with corporate employees and managers
• Experience working with countries such as Brazil, Colombia, and Mexico
• You are a decisive problem solver with a "get it done" attitude who will thrive in a fast-paced, sometimes ambiguous environment
• Strong ability to make administrative and procedural decisions and exercise judgment with sensitive and confidential issues
• Strong data analysis skills and ability to share recommendations with stakeholders
• Demonstrates employee focus and managing proactive communication to ensure optimum HR support
• Keen to continue learning and developing their skill set, having a growth mindset
• Strong ability to identify process gaps and improvement opportunities

Desired:

• Proficiency with HR systems, such as Workday and ServiceNow
• Experience in HR Admin processes in Canada

Location

This role will be Remote - Colombia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.