People Operations Manager

People Operations Manager

Counterpart is a management liability insurance platform for the 21st century workplace. We offer products and services to help companies align the risks and incentives of creating great organizations. Our platform is designed to measure risk more efficiently using the most advanced rating system in the industry, while also proactively mitigating the risks of our insureds. Ultimately, we provide businesses with frameworks to be the best versions of themselves. That’s where you come in.

As an early member of the team, you will help drive our efforts in building a diverse, world-class team and ensuring Counterpart is a great place to work. This starts with identifying and recruiting top talent to help us grow our team. You will manage our pipeline on key roles and help identify and manage efficiencies in our recruiting process to drive hiring cycles down. You will work closely with our Head of People, Ali Fiedler, to continue to build our systems, processes and culture that help keep our team happy, engaged supported in their career growth here at Counterpart.

YOU WILL:

• Manage the end-to-end recruiting process to identify and recruit diverse talent for key roles in our fully remote organization, using a variety of sourcing channels and maintaining a strong pipeline of candidates.
• Maintain our applicant tracking system (Greenhouse) including pipeline management, candidate feedback, communication and reporting.
• Manage the administration of our HRIS platform (Rippling) to support our employees from Day One. This includes managing payroll, benefits, PTO, HR compliance  and managing relationships with external vendors such as our PEO, 401k administrator and candidate sourcing tools. 
• Be the owner of new hire onboarding, implementing virtual onboarding activities and resources that enable new hires to seamlessly integrate into our remote team, build relationships with colleagues, and establish a sense of camaraderie from day one. This includes all communication, coordination and provisioning of tooling, software and set up in our HR system
• Organize and coordinate remote team events, including company bi-annual onsites, leadership and team gatherings to foster connection and collaboration.
• Taking ownership of programs dedicated to fostering employee engagement and development in a remote work environment. This includes initiatives that promote meaningful connections, growth opportunities, and a sense of belonging among our remote team members.
• Continuously improve systems and processes that support our remote team, such as enhancing bi-annual performance reviews, internal policies/documentation, and optimizing perks and benefits.
• Be a partner to the team. Act as a sounding board to help understand what’s working and what needs to change through regular 1:1s, onboarding/exit interviews, engagement & pulse surveys and more.

YOU HAVE:

• Bachelor’s Degree with a minimum of 3+ years of HR and/or recruiting experience or equivalent experience
• Experience with managing full recruiting cycle including candidate sourcing, interviews and offer negotiating.
• Exceptional attention to detail and project management skills.
• Ability to operate within a team and/or independently while demonstrating versatility, flexibility, and a willingness to work within constantly changing priorities.
• Confident presenting to key internal and external stakeholders. 
• Experience in insurance, fintech, regulated categories or other high growth environments.

• Exposure to and passion for early-stage startups and/or high growth environments.

WHO YOU WILL WORK WITH:

• Tanner Hackett, CEO & Founder: Having founded two other major startups, including Button and Lazada, Tanner now spends his time focused on mental health through his philanthropy, Open Minded.org, in addition to reading, surfing, yoga, and enjoying the outdoors. 

• Ali Penny Fiedler, Head of People. Ali joined Counterpart as Head of People following a 13 + year stint at Yext, most recently as VP of Recruiting Programs. Her experience is rooted in building and scaling teams with the best people. She’s previously built and led teams in Sales, Client Support, Operations, Client Success and most recently designed and managed a Rotational Program.

• Emad ElShawa, VP of Growth: As the former Chief of Staff and early team member at Fundbox- Emad led all Business Operations functions and helped scale the company to over $160M in annual recurring revenue. A small business owner himself, Emad knows the inefficiencies that plague the small business economy first hand and has dedicated his career to building products and businesses to help address them. 

• Mike Levins, Head of Insurance: Mike previously was the Head of Broker Relations and US MGA Operations at Hiscox. Mike oversaw the Midwest region with ~20 underwriters offering 13 different product lines, the primary lines being management liability, professional liability, and cyber/technology. His extensive insurance career has afforded Mike strong relationships across hundreds of retail and wholesale brokers. Mike received his BS from Marquette University and MBA from Benedictine University.
• Tobias Schuler, Head of Data & Analytics: Tobias was previously the Head of Data and Analytics at Digital Partners, a Munich Re company. Tobias led a team that built out data integrations, business intelligence and advanced analytics across all insurtech partners spanning various P&C lines of businesses. Tobias is also a FCAS and has built systems to enable leading class insights for underwriting, actuarial, claims and finance experts while focusing on democratizing data. He enjoys traveling internationally and spending time with his 2 young daughters.
• Chris Shafer, Special Projects: Chris is a published scientific author, having studied the neural correlates of gratitude at the lauded Brain and Creativity Institute. He has since helped to launch numerous businesses in which he held a variety of critical roles from product management to business operations to strategic partnerships. Chris received his bachelor’s degree in Biological Sciences from the University of Southern California.

We are committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported and connected at work—regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives.

We are an Equal Opportunity Employer. We do not discriminate against qualified applicants or employees on the basis of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal, state, or local law, rule, or regulation.