Performance Assurance Engineer- Ref# 488

Samsung Electronics Austin TX

Company

Samsung Electronics

Location

Austin TX

Type

Full Time

Job Description

Position Summary

Performance Assurance Engineer Ref #488

Making the future is everyday life at Samsung. We're seeking innovators who are called to not just change the world, but build a better one. We make the best technology hardware on the planet, but our best is always a prototype for something better and our people thrive with a driven mindset - better builds on better.

As a Performance Assurance Engineer, you will be responsible to be part of a team of 4G/5G RAN Performance Assurance technical staff, business intelligence analysts, and visualization architects. You will be responsible to provide support and expertise for proactive identification of issues, analysis and diagnostics across a diverse 4G/5G network infrastructure using expansive data and measurement capabilities.

Role and Responsibilities

Responsibilities:

  • Proactive monitoring in identifying Key KPI degradation for VoLTE, 4G/5G technologies and analyzing the root cause of degradation
  • Analyzing changes in service impacting parameters and alarms and analyzing their impact on KPIs
  • Working closely with Tier-3 team in troubleshooting and resolving internal performance tickets
  • Focus on 5G KPIs to understand network performance and highlight areas of improvements
  • Focus on VoLTE KPIs to improve muting and drop calls with focus on optimizing handovers and minimize factors such as RRE which impacts muting
  • Work closely with the internal and external stakeholders to define 4G/5G KPI measurement methodologies and targets (KPI, KQI) for 4G/5G RAN product acceptance.
  • Work closely with stakeholders to help build products that help utilize large amount of structured & unstructured data in analyzing network performance
  • Proactively define and interpret data/metrics/KPIs, analyze results, and provide insights to determine operational impact, trends and opportunities for all the 4G/5G RAN products
  • Communicate key findings to stakeholders using visualizations and/or other suitable methods
  • Aid in product & feature performance analysis, evaluation of new product & SW releases and 3rd party product evaluation using analytics/data science to drive intelligent business decisions and to build product synergies across all product elements
  • Demonstrate ability to analyze and interpret a mix of qualitative and quantitative data using various data sources, construct compelling narratives, and provide actionable insights and recommendations on complex topics.
  • Excellent verbal and written communication skills to communicate key technical concepts, ability to package complex ideas into logical, easy-to-follow progressions
  • Adapt to changes in a dynamic business environment, support management initiatives, and guide other engineers
  • Present ideas, technical and non-technical, in a logical, compelling manner in a written format and verbally in both small and large group settings

Skills and Experience:
  • 6+ years of professional experience in RAN Systems & RF Engineering
  • BSEE or Telecommunications, advanced degree in Data Science or a related Data Engineering, or equivalent experience is beneficial
  • Strong technical knowledge of wireless technology, call flow and procedures including LTE / VoLTE and 5G
  • Must possess expert-level understanding of operational measurements/counters to monitor and define Key Performance Indicators (KPIs)
  • Experience with evaluating service performance trends and proactively defining RAN system performance related issues
  • Experience with data visualization and ability to quickly grasp statistical methods, and methodologies
  • Maintain a strong command of current data analytics technology trends, including emerging paradigms and practices
  • Successful record of accomplishment defining direction and providing specific instruction for engineering projects/programs leveraging personal knowledge and organizational skills to increase team efficiency, facilitate personal development and mentor colleagues
  • Demonstrated research and problem solving skills via prior work experience
  • Experience with wireless infrastructure provider and/or operator is desired
  • Must have a strong work ethic, integrity and work extremely well in a team environment

Physical/Mental Demands and Working Conditions: The position requires the ability to perform the essential duties and responsibilities in the following environment:
  • Excellent interpersonal and communication skills
  • Must be skilled in developing and maintaining good working relationships with all appropriate levels within and outside the company
  • Operate a computer keyboard and view a video display terminal more than 75% of work time in an office work environment
  • Frequently works additional hours beyond normal schedule
  • Performs work under time schedules and stresses, which are normally periodic or cyclical and include time sensitive job stress, fatigue, unpaid over-time, intellectual challenge, constant technical data feedback, language barriers, and project management stress
  • Machines, tools, equipment, and work aids include PC's, printers, etc. most often associated with office work area equipment
  • Travel to customer locations, trade shows, etc. approximately 20% of time
  • Under minimal supervision with a high level of responsibility to apply general policies and guidelines where decisions are seldom monitored, consequences of decisions may adversely affect operating results and management decisions
  • Position has complete access to confidential company data where disclosure may jeopardize the company's competitive position

#LI-VL1

#Motivated

Skills and Qualifications

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* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

COVID-19 Vaccine Mandate

Samsung Electronics America requires all employees to be fully vaccinated against COVID-19, unless a medical or religious exemption, or an exemption required under state/local law, is approved. Offers of employment are contingent upon proof that a candidate is fully vaccinated or qualifies for an exemption. More details on how to apply for an exemption are provided after the application process is complete.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [email protected] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

Date Posted

09/24/2022

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