Performance Maintenance Specialist

Overview

The Performance Maintenance Specialist is a field-based role specializing in Liquid Chromatography (LC) systems. This position is responsible for installing, conducting performance maintenance, and performing qualifications on LC instruments across customer sites. Ideal candidates will have excellent customer service skills, a commitment to delivering exceptional customer experience, and strong time management abilities.

Waters Corporation is seeking a highly skilled, motivated and customer focused individual to join our renown Field Services Organization in the Groton CTarea.

Responsibilities

Installation of Instruments: Install new LC systems at customer sites following company guidelines and procedures.

Performance Maintenance: Conduct scheduled Performance Maintenance (PM) visits to ensure LC instruments are operating at optimal conditions. Perform any required repairs during the PM to ensure that the LC instruments are operating as intended following the PM and or qualification.

Qualification Services: Includes Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ) as per manufacturer standards.

Basic LC Troubleshooting and Diagnostics: Perform basic troubleshooting and diagnostic procedures on LC systems to identify issues and ensure optimal performance.

Documentation: Complete all required documentation accurately, such as service appointments, service reports, checklists, and customer feedback in a timely manner. Ensure that inventory levels are maintained at an appropriate level.

Compliance: Ensure that all service activities adhere to regulatory guidelines and company policies.

Time Management: Effectively manage time and priorities to meet or exceed customer expectations for service delivery.

Continuous Improvement: Participate in ongoing training sessions and stay up-to-date with the latest LC technologies.

Qualifications

- Minimum requirement: Currently attending or completed a technical college program related to Chemistry, Biochemistry, or a related field.

- Strong problem-solving and communication skills.

- Excellent time management skills.

- Demonstrated ability to deliver high-quality customer service.

- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, etc.).

- Service experience is considered a plus. #LI-Remote

Company Description

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We're the problem solvers and innovators that aren't afraid to take risks to transform the world of human health and well-being. We're all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.

Key Words

#field service